Knack · Apr 6th 2021
Headquarters: The Internet URL:
Hi, thanks for reading about our Customer Support Specialist (Eastern Europe) opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
Our Customer Success team is about much more than just responding to customer issues. As a Customer Support Specialist, you are in the best position to understand how our customers find value, how they use our product, and where they struggle.
A big part of this role is to make that knowledge count by helping us figure out how we can make our product and the customer's experience with Knack even better.
We’re looking for an empathetic and patient person that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.
Knack is a 100% remote company, with a flat, consensus-driven culture. That means a huge amount of autonomy and ownership to define your work and the opportunity to have a major impact.
We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them, and want to join a fun, passionate, close-knit team of high-quality human beings that above all enjoy working together. Hopefully, that's you!
The primary role of this position is to provide customer support coverage within the GMT+1 and GMT+2 timezones.
As we’re a US-based company looking to provide EU support, this particular contract position has additional logistical considerations.
We prefer when teammates are supporting the timezone that they live in. This means that ideally you live somewhere within the GMT+1 and GMT+2 timezones. This is a contracted worker position. This means that the specifics of this role may vary depending on where you work from. The role, and your relationship to Knack, must comply to the US's and your country's definition of what contract work entails.
Please only apply if you are willing and able to adhere to your country of residence's contract worker obligations.
Role & Responsibilities
Here’s what you’ll be doing as a Customer Support Specialist:
Here are some of the "must haves" to be successful in this role:
Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):
We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We're proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.
How To Apply
Are you currently so excited to apply that you can barely type? Then we want to hear from you!
We review applications in batches, so don't worry if you don't hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. We're also big believers in paid trials whenever logistically possible.
Please note that we can currently only accept applications from those located within the GMT+1 and GMT+2 timezones.