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Customer Happiness Specialist

SureSwift Capital · Feb 12th 2021

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Headquarters: Minneapolis, MN URL:

About SureSwift Capital

You made it. You found the dream job you’re looking for where people and culture come first. If that’s as important to you as it is to us then please keep reading.

At SureSwift, we’re building the company we want to work for, and we’d like to give you the opportunity to join our fully remote team of 70+ people in 14 time zones around the world.

While we do work hard, we all work remote, and according to our own schedules that make the most sense for ourselves and our families. There are no cubicles, no offices, and there is zero commute time...unless you decide to work from the beach or a coffee shop, and that’s up to you.

About Plug in Useful:

Plug in Useful is a SureSwift Capital business. It is the maker of leading Shopify Apps such as Plug in SEO and Plug in Speed. We are a top-rated SEO app in the Shopify app store with over 40,000 Shopify Merchants who trust Plug in Useful apps for optimizing their store SEO and Speed.

Your Daily Challenges

Your day to day activities as a Customer Happiness Specialist for Plug In Useful will look something like this:

  • Every morning you’ll login to the help desk and review and respond to tickets in an accurate, effective and timely manner
  • Each day you’ll work with your development team on any tickets that require their input
  • You'll also collab with your Product Manager to improve the customer experience
  • At the end of each month, you’ll track and report your success

Your Experience

  • 2+ years experience in online customer service
  • 2 years experience in Search Engine Optimization (SEO)
  • Experience with MOZ, Ahrefs and other keyword research tools.
  • Experience using Google Search Console, Rich Snippet Testing tool and others.
  • Experience working in an entrepreneurial/startup environment
  • Experience working with remote teams

Your Compensation

Compensation varies with experience and qualifications. This job is remote / work from home position for 40 hours per week.

Background checks will be conducted on final candidates.

Thanks for the time you took to read about this opportunity.

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