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Customer Success Specialist

Uscreen · Feb 4th 2021

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Headquarters: District of Columbia URL:

Uscreen is growing and we’re looking for an intuitive, proactive and energetic individual to join our ranks. Our new Customer Success Specialist will play a big role in helping our clients succeed by building and maintaining relationships with clients to understand their needs and help them navigate the platform to provide them with the greatest success possible. This is a unique opportunity to join a growing self-reliant startup in a booming industry and help us scale. We’re not just about hitting the numbers: we’re about creating opportunities for prospect clients to become successful. In short, their success is our success.

Uscreen helps thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies, and various other experts launch their own video-on-demand streaming service and make money selling their videos online; We are a lean startup but are fully independent, privately held, and profitable.

Uscreen is an amazingly diverse, fast-developing video monetization platform. Our team is incredibly smart, passionate, supportive, skilled, open to learning, and constantly developing. We’re looking for someone who can match that energy.

About the role:

As a Customer Success Specialist you will be working with our premium Enterprise clients. You will be one of the first points of contact for our customers in order to educate them about the platform and help them to utilize the platform to its fullest extent to help them grow their business. You will be responsible for building and maintaining relationships with these clients to update them on any new feature releases and/or updates to the platform. You will also be helping customers grow by going through various processes & checklists to help them succeed on the platform.

The Customer Success Specialist will need the ability to recognize opportunities for client growth and success, and present that to them. In this role you will need to be able to think outside of the box to find solutions and being able to problem solve is a big part of being successful and helping clients become more successful. Their success is our success.

We are looking for a positive, eager, and reliable candidate that is looking to work with us long-term. The ideal candidate will be a natural relationship builder, someone who is efficient, organized, and personable. A critical thinker, that is passionate about helping others succeed, who is empathetic, patient, and able to explain complex systems in easy to understand terms.

Duties & Responsibilities:

  • Answering incoming client questions/concerns
  • Researching clients
  • Completing video demos
  • Handling emails/correspondence from clients
  • Building and maintaining relationships with Enterprise clients

Requirements:

  • 2 years of customer service in SaaS or other software related fields.
  • Excellent communication skills (both written and oral) with the highest degree of English fluency & clarity.
  • Technical aptitude and ability to quickly learn and easily convey new features
  • A fully functional workstation & quiet working space.
  • 4 hours of overlap with Eastern Time [Ideal working hours 8:00 am - 4:00 pm ET]

The ideal candidate will have experience:

  • Hubstaff, Slack, Trello, Gsuite, Intercom, Zoom and CRM tools
  • Client Success Experience or Account Management Experience

How to apply:

Please note, this is a multi-step process to determine if candidates meet our criteria.

Step 1 - APPLY HERE:

Step 2 - Should you qualify, you will be sent a skills assessment

Step 3 - Should you qualify, complete a video interview

Step 4 - Should you qualify, and if applicable, you may be asked to complete a sample task

Step 5 - Should you qualify, and if needed, complete a second video interview

Uscreen is an equal opportunity employer and does not discriminate in hiring based on race, color, national origin, ancestry, religion, sex, disability, veteran status, age, marital status, sexual orientation, or genetic information.

The determination to move applicants forward in our hiring process will be based on how the candidates’ skills, qualifications, knowledge, and experience meet the requirements of the position as outlined in this job posting.

Please note that due to the large number of applications received, that we are thrilled about, we are only able to respond to qualified candidates at this time. Should you be selected to move forward in the recruiting process you will be notified within 2-weeks of your submission.

To apply:

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