WordPress Support Specialist

Headquarters: Mclean, VA URL:

Hi. We’re not looking for your average, everyday customer support specialist.

For us, providing excellent customer support isn’t simply about checking boxes or resolving tickets: It’s about demystifying the technical, empathizing with people, and thinking about opportunities beyond the request.

If you’d like a position where you can pair your primo technical chops (largely WordPress) with your top-notch communication skills, we’d like to hear from you.

Responsibilities

Your day-to-day will change, but your core charges include:

• Owning and managing “Yoko Co Support,” which encompasses a variety of issues reported by our clients.
• Researching, troubleshooting, and identifying solutions to resolve customer issues.
• Providing prompt and accurate feedback while ensuring an exceptional level of customer care.
• Partnering up with the rest of the Yoko Co team on development and technical tasks for ongoing projects and initiatives.

From listening to clients, to tackling requests, hands-on involvement and a positive attitude are absolutely crucial to your success here.

Technical Skills

• Deep knowledge of WordPress, including themes, plugins, common configurations, and quirks.
• The ability to write and edit custom HTML and CSS.
• An understanding of the underlying technologies behind WordPress and web development, including PHP, MySQL, and general website and hosting-related topics, like DNS, redirects, and site performance.
• At least 1-2 years of professional experience working with WordPress.

Added Bonus:

• Professional experience developing WordPress plugins and themes
• Experience with search and performance optimization

Soft Skills & Personal Traits

• You should be someone who feels energized by solving problems and learning new things.
• You’ll need excellent communication skills.
• The ability to multitask is critical.
• And, most importantly, you should care about the work you do.

About Us

We’re a digital marketing agency that works exclusively with clients who are trying to make the world a better place. Everyone here works remotely, and we have people located all over the world. Fostering an incredible work culture is extremely important to us, and we’ve been named one of the best places to work by the Washington Business Journal.

Interested?

In exchange for your skills, we’ll provide a flexible work schedule, medical benefits, great pay, participation in our annual shutdown (we close for about two weeks at the end of every year), and we take off most federal holidays, plus a bunch of other days, too. Most importantly, you’ll be immersed in work that makes a positive impact.

Make sure you include your resume and tell us why you think you’d be a great fit for the position. Also, share something cool that you’ve learned recently. Weird trivia encouraged.

We accept international applicants, but you have to be willing to work typical U.S. business hours (or something close to them).