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Head of Business Operations

IOVLABS · Jan 11th 2021

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We are looking for a Head of Business Operations to join IOV Labs during this exciting period of growth. Reporting to the COO, you will support the on-going transformation of our business, focusing in particular on the advancement of our product, marketing, and sales groups.


  • Work with the COO to define, analyze, measure, and optimize the process infrastructure of the company.

  • Lead and manage annual and quarterly objective setting, planning, and operational budgeting processes to ensure linked and aligned resource allocations and efficient execution.

  • Build and lead the Business Operations team, taking ownership of existing business intelligence, revenue operations, and commercialisation efforts.

  • Develop KPIs, design analytics systems, and deliver insights to help identify opportunities for improvement and inform decision-making across the business.

  • Identify potential areas of inefficiency, bottlenecks and/or scaling issues, and address them by assembling and leading process improvement teams and actions.

  • Support the execution of cross-functional, strategic initiatives and provide program management as needed to ensure effective delivery, change management, and realization of expected results.

  • Partner with teams across the business in the on-going commercialisation of our technology, from business model iteration to design and implementation of go-to-market strategy.

  • Aid in the development of a customer-centric product development culture, striking a balance between our business, our customers, and the open-source community.

  • Establish strong working relationships across functions and management levels, working collaboratively, and independently to drive improvement where necessary.


  • 5-8 years of experience in business operations, revenue operations, or management consulting. Hands-on, coal face scale-up experience is highly preferred.

  • Strong interest in and familiarity with cryptocurrency and decentralised technologies.

  • Comfortable with ambiguity and excited by the constant pursuit of product-market fit.

  • Knowledge of lean development principles and agile methodologies.

  • Deep understanding of KPIs, OKRs, and organisational performance management.

  • Excellent organizational and workload management skills, great on prioritization.

  • Exceptional verbal, written and interpersonal communication skills.

  • Proven ability to build and lead high-performing teams, and work in support of leadership teams.

  • Attitude should be hands-on, outcome-oriented, and with a strong bias for action.

  • Ability to perform systematic analysis, deconstruct convoluted problems, design strategy, and define precise plans of action.

  • Power user of spreadsheets (Sheets, Excel), presentation tools (Slides, Powerpoint), comms systems (Slack), data visualization.

  • Intermediate or greater SQL proficiency a plus, but not essential.

Extra points: Experience developing a go-to-market strategy, building sales organisations, front-line product management, or leading cultural change initiatives.

Benefits & Perks

  • Possibility of working with state of art technology in a challenging and unique project

  • 100% Remote working (contractor) from anywhere!

  • Laptop

  • Top tier compensation & bonus

  • Language lessons

  • Paid holidays

This role is an incredible opportunity to shape the commercial and operational structure of one of the world’s leading smart contract platforms.

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