Zebra · Jan 8th 2021
Headquarters: San Francisco, CA URL:
JOB TITLE: Customer Experience Representative
Zebra Customer Service Representatives offer daily customer support, peace of mind, and quality information to our customers. As the frontline and often first touchpoint of communication with the company, Zebra Reps are essential in attracting potential customers as well as the retention of current subscribers. Our Customer Experience Team hears, acknowledges, and analyzes customer needs, develops customer-centric solutions, and provides clear communication in a humanized, friendly manner. This role is excellent if you are a creative problem solver, have a way with words, and enjoy helping others.
DETAILS OF FUNCTION:
Must have excellent interpersonal and communications skills. Must demonstrate personable and professional email etiquette. Must have the ability to learn new software systems relatively easily. Must be a team player and self-motivated. Must have a positive attitude and the ability to handle stress. Must have the ability to thrive in a fast-paced environment while keeping focus on the customer. Must be available to work weekends and occasional holidays remotely. An interest in micro-mobility, environmental conservation, or electric vehicles is appreciated.
Strong candidates have obtained degrees in the following or related fields; communications, public relations, journalism, marketing, or English.