Support Engineer (Hasura Cloud)

Hasura is hiring Customer Support Engineers who can help our users get productive with Hasura Cloud. This is a technical customer-facing role with a focus on helping users and customers achieve success in their use of Hasura Cloud.

You will work with our users to ensure their queries are responded to and their problems are resolved. Internally, you will act as the voice of the user within the company, and liaise with the product and documentation teams to surface necessary changes.

We are a globally distributed team, with offices in San Francisco.

What the role will involve:

• Answer questions, troubleshoot problems, and provide deep technical support to our users over email and live chat.
• Schedule calls and/or pair programming sessions as needed to help users resolve problems.
• Special focus on onboarding support to help new users get productive with Hasura Cloud quickly.
• Work with the Product team to tweak the onboarding and overall Product UX for a better developer experience.
• Work with the Documentation team to ensure our docs address common questions and use-cases.

Requirements:

• Solid understanding of the modern web application stack. You are familiar with one or more of the following technologies: Typescript, React, Angular, Vue, GraphQL, Node.js.
• Previous experience in a customer-facing technical role.
• Creative problem-solving skills, with the ability to troubleshoot problems and identify workarounds.
• Very good written & spoken communication skills in English.
• Bonus: Familiarity with one or more of: Kubernetes/Docker, Android/iOS, Postgres, Java, CI/CD tooling.

Location:

This role will be based out of the following locations:

• Our office in Bangalore, India
• Out of US: We hire remotely in these 10 states in the US: Illinois, Virginia, California, Washington State, Maryland, Florida, Colorado, Massachusetts, Oregon, New York. We have an office in SF, and if you're based in SF, you can choose to work out of our office.

Working at Hasura:

At Hasura, we help developers build modern apps and APIs faster. Through your work at Hasura, you will have the opportunity to make a lasting impact on both Hasura as well as the larger developer ecosystem.

As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

We offer competitive salaries, have a generous vacation policy and provide health insurance for everyone employed with Hasura.

We are an equal opportunity employer and do not tolerate discrimination of any kind.

About Hasura:

Hasura is a venture-backed open-source technology company with offices in San Francisco and Bangalore. Hasura makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third-party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.

We are a globally distributed team, with offices in San Francisco & Bangalore.