Redhat · Nov 20th 2020
Headquarters: Raleigh URL:
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Senior Escalation Manager to join us in Ireland. In this role, you will actively participate in customer and internal escalations that may be isolated to one case or broader escalations involving multiple cases in our technical support. You’ll be a part of the Europe, the Middle East, and Africa (EMEA) Escalation Management team, Red Hat's customer-facing escalation management organization
Primary job responsibilities
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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