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Onboarding and Quality Lead

Hometime · Nov 18th 2020

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Headquarters: Sydney, Australia URL: https://hometime.io

About the role

Day to day you’ll be:

  • Improving property onboarding processes to streamline Partner operations and to enable a seamless Homeowner experience
  • Analysing portfolio listing performance using internal and 3rd party data
  • Developing and implementing listing quality enhancement programs to ensure listings are set up for maximum success on our channels (Airbnb, booking.com…)
  • Working with Hometime’s Product Team to improve and launch new features
  • Managing Hometime’s Photographer & Content Writer Network
  • Assessing, editing, and creating listing or marketing content as required
  • Creating and presenting Partner training materials
  • Responding to Partner queries and providing supplementary support as required

Your impact:

This means you’ll be actively contributing to our mission to empower a global network of micro-entrepreneurs to build successful hosting businesses, by developing the processes, features, and standards for a seamless property onboarding experience and setting up listings for multi-channel marketing success.

About you:

We value transferable skills and strengths over experience. We’re looking for someone who ticks off most of the boxes below, but we don’t mind where you developed these skills. This role could be performed remotely as long as you have a good internet connection and are able to work some overlap during Australian business hours.

Your skills:

  • Project management: You're able to plan, organise, and direct the completion of specific projects while ensuring these projects are on time, on budget, and within scope
  • Quality Control: You’re able to prevent systemic oversights and mistakes by conducting a systematic evaluation of operations and processes, improving them where needed
  • Data analysis: You're able to accurately interpret performance data, understand the takeaways and use it to inform the decisions you make
  • Writing: You’re proficient in creative and persuasive writing; and able to write documents that make decisions and clearly explain the reasoning behind those decisions

Must haves:

  • Previous experience helping productise services
  • Understanding of the core principles of Airbnb
  • Strong attention to detail
  • A strong team player who inspires and motivates those around them
  • A resourceful and results-driven can-do attitude

Nice to haves:

  • Australia / New Zealand market knowledge
  • Experience in content marketing
  • A keen interest in design & photography
  • Tertiary qualification

About our Company & Culture:

Perks:

You will get a competitive salary, paid time off once eligible, and control over your day

Lifestyle:

We empower people to do their best work in the locations and setting that suits them - whether this is at home or in a coworking space; we’ll make it work

Community & transparency:

  • We believe a great business starts with great people and we leverage talent across the organisation to drive our strategy, solve complex scaling challenges and adapt to the market
  • We have a fantastic team who are genuinely a pleasure to work with

Career Growth:

  • Incredible learning opportunities in building and scaling a hyper growth technology business
  • Our success depends on your success

To apply:

Apply on WeWorkRemotely