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Software Support Developer

GPM, Corp. · Nov 17th 2020

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About the Position

GPM’s Software Support Developer is a customer facing member of the Software Development Team that is responsible for software development, coding, debugging, developing new features to the software, documenting processes, and overall maintenance and support of GPM developed software. In this role you will design, develop, troubleshoot, and debug complex software applications while evaluating the urgency and impact of support requests to successfully resolve issues by programming and coding changes to improve systems. Reporting to the Software Development Manager, you will utilize agile development processes and work across the organization to partner with other customer facing roles.

What You’ll Do

  • As customer support escalation point person, answer questions and provide technical assistance and/or training to Gehrimed and CareTeam users

  • Research and resolve problems by reviewing and analyzing software documentation and production outputs to identify causes, solutions, and/or makes appropriate referrals

  • Perform root cause analysis and understand scope of customer impact of issues and solutions

  • Produce clean, efficient code according to specifications and design

  • Build designs and design elements to support software project efforts and help with team understanding

  • Contribute to software estimation efforts to build commitments for project milestones

  • Communicate with a team that includes analysis, engineers and quality assurance testers in order to coordinate and document applications development and testing

  • Partner with other client facing roles within GPM to ensure accurate customer information and case documentation

  • Analyze reasons for application and database failures, and revise applications or database logic as necessary

  • Support project resources scheduling and department capacity planning

  • Work mostly on clearly defined and scoped individual features or problems

  • Assume a high level of ownership of all work developed by members of the team

  • Establish and maintain trusting relationships with both internal and external customers.

  • Seek opportunities for improvement and participates in the development of innovative growth strategies

  • Seek opportunities to initiate constant challenge and growth

  • Utilize the standards, techniques, practices, and technologies/systems needed to execute job responsibilities

  • Actively seek appropriate data and display strong analytical and decision-making skills

  • Build partnerships and collaborative efforts with others to meet shared objectives

  • Initiates, sustains, and completes work in areas involving unknowns, repetition, and risk

  • Apply market and business strategies into tasks and job responsibilities

  • Provide excellent customer service by delivering top-notch work, growing and nurturing your own skills and talents, sharing knowledge with others, soliciting continuous feedback, and owning your role in the customer experience lifecycle

  • Protect the confidentiality, integrity and availability of GPM corporate and client Protected Health Information (PHI) data

  • Take on other tasks and projects as needed

Who You Are

  • You have 3+ years of experience in software development

  • You have BS in Computer Science/Information Technology or other applicable field (or equivalent experience)

  • You are experienced in languages such as ASP.NET MVC, C#, HTML, CSS, JavaScript and SQL Server

  • You have agile Scrum Experience

  • You have strong knowledge of software development best practices

  • You communicate in an open, effective, and professional manner to diverse groups of people

  • You display professional maturity, consistency, and respect for both commitments made and time of others

  • You possess strong time management and organizational skills, with the ability to manage multiple projects and/or tasks

  • You demonstrate attention to detail in accuracy and reliability when performing tasks

  • You openly receive and incorporate feedback on professional behavior, performance, and decision-making

  • You demonstrate strong ethical standards and acumen

  • You are committed and accountable for work and follow-through on projects and goals

  • You are collaborative and team-oriented with the ability and desire to work across diverse, cross-functional teams

  • You have prior experience working in a Software as a Service (SaaS) environment; preferred, but not required

  • You have prior experience working in healthcare or health-tech, especially in the Long-Term Post-Acute Care industry (LTPAC); preferred, but not required

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