Metadata,Inc · Nov 13th 2020
We are looking for an ambitious individual who is genuinely excited to help customers and is proactively trying to improve the customer experience.
You will be our first line of defense for any inbound support inquiries, technical help, as well as customer success technical tasks.
The role includes managing, resolving, and escalating customer issues to engineering (bugs), customer success (custom work) or product (new feature requests).
You will also triage customer issues and develop an efficient and scalable support process. You are confident, love solving and troubleshooting problems and determined to investigate and be resourceful with a clear goal of delighting the customer.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
HOW TO APPLY
Please fill out the following form: https://docs.google.com/forms/d/e/1FAIpQLSfYkTCKbdx6CXXbNJ_q-nztKQqFS6efhGC4KIngnNeDJ7h_GQ/viewform
We are a team of very dedicated professionals who are making a breakthrough in B2B marketing by introducing an autonomous demand generation platform powered by AI-based campaign optimization (vs people) at the center of campaign execution.
We move fast but scientifically, we are agile but disciplined. We value and reward dedication, hard-working, and can-do attitude. We embrace equality, diversity, and authenticity.
DESIRED SKILLS AND EXPERIENCES
WHAT WE OFFER