Kuali · Nov 11th 2020
Headquarters: Lehi, UT URL: http://kuali.co
Who are we?
Kuali builds software solutions for higher education. We help our customers — colleges & universities — focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted.
As a company, we are guided by our cultural values:
As team members at Kuali, we learn from and teach each other, we practice transparency and empathy, and we delight in delivering value to our customers.
We work remotely, and have for years. Distributed work is in our bones, with a history of institutions working across state lines on open-source software for more than ten years. Our employees each work in the environment where they’re happiest, from Pennsylvania to Hawaii. We work consciously to create a collaborative and healthy remote work culture, and we travel to meet in person a few times each year.
Everyone should love their work.
Who are you?
We’re looking for a curious, enthusiastic engineer to implement and support our Kuali Financials product for the colleges and universities we serve. The Financials product serves customers with varying administrative processes, some of which require very specific solutions (due to, for example, differing state legal requirements).
As a Product Support Engineer, you’ll take a hands-on approach to solving problems for customers within their customized product implementations. You’ll be responsible for building and maintaining solutions for these customers and their unique requirements. Sometimes these requirements should drive a new feature in the base product, and sometimes they shouldn’t. As you learn more about our customers and our product, you’ll thoughtfully consider these questions, prompt these conversations, and help drive these decisions.
You’ll collaborate with our Customer Success team to learn customers’ needs, and with our Product team to understand the direction and ongoing development of the base product. You’ll anticipate the impact of this continual evolution on the customized implementations we maintain and coordinate pragmatic responses.
We’d be delighted if you bring any experience with:
We believe the best products are created by teams who represent a broad range of ideas and perspectives. We value employees with diverse backgrounds and experiences.