Sellfy · Nov 10th 2020
Headquarters: Riga, Latvia URL: https://sellfy.com
Who we are:
We’re a fast growing SaaS company based in Riga, Latvia. Our core service is sellfy.com - a simple, yet powerful e-commerce platform for content creators and online businesses. We’re a small team of collaborators from Europe, Asia and the US - dedicated developers, designers, and customer care reps - all striving for the same goal: to provide creators with an easy-to-use e-commerce solution to grow their business.
Who you are:
You are a reliable, thoughtful, patient, and empathetic communicator located in the U.S., preferably the Pacific Time Zone (PST) who is able to jump onboard with us immediately.
Ideally, you enjoy explaining things and helping to solve problems - you might even be a detective at heart who goes the extra mile to solve a riddle. You know how to investigate and look for answers on your own (especially when you don’t know anything about the subject at hand) just as you know how to pitch in during a team effort project. You are naturally proactive and able to apply innovative thinking to ordinary issues, comfortable to work independently with little supervision.
What you’ll do
This role transcends traditional customer support as we truly try and listen to our users, to develop and expand our platform upon the insights we gain from them. So, we’re not looking to fill a simple Customer Service agent position answering tickets. We’re looking for an apt people-person who will help maintain and grow Sellfy’s customer loyalty while paying close attention to their needs and [indirect] feedback.
Your job includes identifying unmet customer needs and design flaws, and to offer suggestions on how to improve on these. We know that our Support Team members, you, are of tremendous importance for not only keeping our customers happy on the frontlines, but for being the link between them and our service. We don’t enforce a hierarchical structure at Sellfy in the conventional sense; we believe each team member plays a crucial role in making Sellfy greater.
Your day-to-day: You’ll be responsible for answering any incoming inquiries during your work hours and helping to resolve customer problems on your own, or with the help of the team if technical assistance is required. You’ll be handling customer inquiries via email and live chat, only. During the assigned hours, you are expected to check in to Sellfy’s inbox, periodically, respond to incoming tickets and log technical issues with the team if necessary. The volume can vary from day to day and you will log work hours according to the hours you spent handling tickets, rather than the entire time frame. Besides helping our customers, we hope for you to be part of other exciting projects that we have in our pipeline.
We need you to:
It would be nice if you:
What we offer: