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Developer / Junior Developer, Tier 2 Support Engineer

OutMatch · Nov 6th 2020

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The OutMatch Junior Developer / Tier 2 Support Engineer is a mid-level developer with excellent problem-solving skills, who can provide technical support for our applications and clients. This role is ideal for someone who enjoys tackling complex problems, is eager to learn and grow, and excels at collaborating with internal and external teams.

What You’ll Do:

  • Investigate and solve challenging and time-sensitive production issues, often in support of our enterprise and Fortune 500 clients

  • Manage an evolving queue of support tickets, working them in accordance with our established Service Level Agreements

  • Research, troubleshoot and develop solutions in web-based and mobile web SaaS applications, encompassing technologies like: Microsoft technologies, ASP.NET, ASP.NET MVC, HTML, JS libraries, and MS SQL Server and MySQL databases

  • Configure and customize our applications to meet unique customer requirements

  • Interact and collaborate with our end user support, client success, and product development teams

What You’ll Need:

  • 3+ years’ experience in full stack .NET development. Strong knowledge of concepts in Object Oriented Programming

  • Demonstrated experience working with Relational Databases, SQLand writing database queries

  • Experience developing and working with APIs and Web services (SOAP, REST). Familiarity with Postman preferred

  • Eagerness to learn new and unfamiliar technologies

  • Outstanding troubleshooting skills and the ability to problem solve and think critically

  • Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences, including non-technical team members and clients

  • Ability to prioritize work and be self-directed in a dynamic and challenging work environment

  • Strong work ethic and desire to meet client and internal driven deadlines

  • Familiarity with working in an IDE for development and debugging, using tools like Visual Studio

  • Experience with repositories and a source control system, such as Git

  • Experience with Ruby on Rails preferred, but not required.

What You'll Get:

  • A collaborative culture focused on results and communication, while loving what we do

  • A solid, experienced management team invested in your development

  • A comprehensive training program that enables you to be successful, quickly

  • An executive team dedicated to the safety and wellbeing of all team members

  • Discretionary paid time off, when you need it, take it

  • Dedicated peace and planning time each week

  • A clear path for career growth in our industry-leading organization

  • A world-class product with an elegant user interface that empowers our clients to positively impact their business results

  • A competitive base salary and great incentive program

  • Monthly mobile connectivity allowance

  • 100% company paid individual medical, dental and vision insurance

  • 401(k) with company match

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