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Product and Support Specialist - remote. fulltime. m/f/d

Data Virtuality · Oct 8th 2020

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DIVERSIFIED, CHALLENGING, NEVER BORING!

TROUBLESHOOTING – You are the primary technical contact for our customers and answer customer requests in in-product Intercom. You are finding the best solutions for upcoming issues. For simple issues, you help the customer directly, for example by only answering small questions. For more complicated cases, you delegate the customer issue to the Operations and Support team in Europe. You are providing first level support for US time zone customers and to EU customers outside EU working hours, you are monitoring Zendesk for any new tickets and process them accordingly.

SAAS MONITORING – You use the monitoring systems and tools to proactively monitor, identify, and process any incidents by communicating to the customer or fixing the problem or delegate them to the EU team.

SALES QUALIFICATION – You are monitoring the website Intercom chat, communicating to and evaluating potential customers and moving them further into the sales pipeline. Therefore you can evaluate prospects by identifying their use cases and educate them. You encourage appropriate prospects to start a free trial of our SaaS product. In case you identify a more complex use case you pass the lead on to our sales team.

SMART. SQL-NATIVE. MULTI-TALENTED.

...what you should bring from your professional side

  • Understanding of database technology

  • Basic knowledge of Linux-based operating systems

  • Good SQL skills

  • Minimum 2-3 years experience in software support/ consulting or comparable function

  • Understanding of Business intelligence use cases

  • University degree & sales experiences are a nice-to-have

INNOVATIVE. AMBITIOUS. INTERNATIONAL

...what you should bring from your personal side.

  • Strong communication skills paired with empathy

  • Fluent in spoken and written English

  • Self-organized working method

  • The highest levels of motivation, responsibility and ambi- tion to proactively support the growth of our company

  • Analytical and number-based approach

  • Problem solving skills

  • Inquiring mindset

THAT’S US - DATA VIRTUALITY

Our mission is to enable businesses to leverage the full potential of their data by providing a single source of truth platform to connect and manage all data. Our focus is centered on our customers. To us, this is not just a saying but the motto which guides our everyday life! We want our customers to be able to manage their data in as carefree of a manner as possible, as quickly as possible. For this goal, Data Virtuality faithfully delivers first class service every time.

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