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Senior Observability Engineer, Delivery Engineering

The New York Times · Oct 5th 2020

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Headquarters: The New York Times URL: http://www.nytimes.com

The New York Times is seeking an experienced engineer to lead its new Observability/Software Quality initiative. In this role, you will drive and implement observability strategy across 100+ microservices at The New York Times. From collecting telemetry data to making system health visible, you will be the key player helping reporters, engineers, and executives use data to improve the health of our systems.

This is the first hire for a new initiative, and you’ll help hire the team to implement your vision. We’re looking for someone with experience using observability data to debug systems, to reduce the frequency and length of production incidents, and to provide a cohesive overall view of systems health. Strong opinions about what works and what doesn’t in the observability space is a plus.

You will:

  • Improve NYT’s observability landscape, allowing easy access to metrics, logs and tracing
  • Work with over 30+ teams in a hands-on consulting role to understand what the standards and key top-level metrics are for specific workflows important for The New York Times’ business
  • Provide technical insight over what instrumentation suits the needs of NYT applications
  • Work with new codebases and a variety of different tech stacks used by NYT applications
  • Build quality dashboards that provide visibility and standards for key indicators to understand the health of our most critical systems
  • Give our internal customers (Engineers) a reliable set of tools to process, store and ship logs
  • Help engineers better understand their systems through distributed tracing

For this role you should:

  • Have observability and tooling instrumentation experience (we use Datadog and Sumo Logic)
  • Have extensive experience developing and modifying dashboards
  • Have experience in being an incident commander or have had to debug large system wide issues
  • Be able to understand and articulate what key metrics are useful to visualize that can be implemented into monitoring dashboards
  • Have excellent debugging and troubleshooting skills
  • Be proficient in the development of automated tools, systems, and services in multiple technology domains
  • Have proven understanding of the value of Observability as a practice

Culture:

  • We’ve won more Pulitzer Prizes than any other organization (including three in 2018), and you will help power, distribute and expand what is possible for our award-winning journalism.
  • We believe diversity fuels innovation and creativity, and we have a variety of employee groups dedicated to fostering a diverse and inclusive work environment.
  • We are a New York-based engineering organization with a remote-friendly workplace that includes engineers around the world.
  • We are committed to career development and have a formal mentoring program. We encourage our engineers to participate in conferences and we frequently host talks by industry leaders. Recently, we’ve had Sheryl Sandberg, Melinda Gates and Ta-Nehisi Coates.
  • Every person within the tech organization is expected to spend five full days focusing on learning. We have a generous tuition reimbursement program and you can use this time on career-relevant activities like attending formal classes, internal company training, online training, a self-developed learning program and have the opportunity to teach others.
  • We run a Maker Week event twice a year, where Design, Product, Project, Marketing and Technology come together to work on compelling, creative, multi-functional projects.

To apply:

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