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Key Account Manager

Raisely · Oct 1st 2020

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Headquarters: Australia URL:

Raisely powers online fundraising for ambitious organisations, to improve the well-being of people and planet. While technology gets us part of the way, we know that we have our greatest impact when we’re helping our customers do incredible things with our product.

We’re looking for a Key Account Manager to join our team. We want an experienced digital fundraiser with fantastic people skills who is ready to share their experience with organisations who fundraise on Raisely. If that sounds like you, we want to meet.

We want you to help our customers execute world-class fundraising campaigns that deliver outstanding results. You’ll be a trusted partner for Raisely’s key accounts. You’ll wear a few hats, from project manager, to fundraising consultant, to product expert. You’ll work closely with your key accounts right throughout their journey using Raisely, and champion them within our team.

We think this role is perfect for someone with experience in digital fundraising, who is eager to join a purpose-driven technology company.

This is a full-time, permanent role. Raisely is a remote company.

Role: Permanent, full-time (38hrs/week) Location: Remote (we’ll help you set up your home office!) Timezone: Australia/New Zealand

On a day-to-day basis you will:

  • Be the key point person for a large book of key customers, checking in with them regularly, and ensuring they are successful in how they use Raisely
  • Be a product expert, providing training, consultation and advice for new campaigns those customers are setting up on Raisely
  • Provide front-line strategic support to your customers, and escalating to the broader team when more specific expertise is required
  • Project manage the implementation and onboarding of new key accounts, with support from our broader onboarding team
  • Proactively check in with your customers, recommend improvements, evaluate campaigns, and keep customers looped in on Raisely’s roadmap
  • Develop case studies, references and best practices to benefit other organisations using Raisely
  • Improve anything. Your job description doesn’t end with these bullet points.

About you:

  • You are an excellent communicator. You know how to build lasting relationships and break down complex problems. Digital products come naturally to you, and you are good at explaining them to others.
  • You are an expert digital fundraiser. You’ve played an important role in successful digital fundraising campaigns. You understand what works, you know the tools people use, and the strategies people employ. You can guide people towards best practices, and speak from experience.
  • You’re analytical. Online products make sense to you. You are happy to throw away the manual and figure something out. You have experience with a wide range of software platforms. You know enough Google Analytics and digital marketing to help take campaigns beyond the basics.
  • You sweat on the details. You don’t drop the ball, and you can manage lots of competing priorities. You’re responsive, quick, and accurate. You can preempt what you need to do next.
  • You’re independent. You’re happy to self manage, and can identify when you need to bring in others.
  • You’re not comfortable with the status quo. You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.

We need you to:

  • Be a fluent English speaker with clear written and verbal communication
  • Have experience working on digital fundraising campaigns (some P2P experience would be great)
  • Have experience successfully managing complex projects and working across multiple stakeholders. Account management or project management experience is valued.
  • Be able to legally work where you live (we can’t sponsor a visa)

Perks and benefits:

We hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:

💵 Salary – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays AU$80,000 a year based on experience.

📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme

💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.

✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)

🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.

🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.

Flexibility – Adjust your hours as you need, within the window set above.

🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets.

Why Raisely?

We’re actively working to improve the world We’re an impact-driven company, we’re here to improve the wellbeing of people and planet. Helping charities raise money online is our greatest lever for change. We hold strong opinions, and respectfully refuse to work with people we disagree with. We’re a registered B-Corp, and are working to become carbon neutral.

We’re remote, and growing While our roots are Australian, our team hails from all over the world. You’ll be joining colleagues in Australia, New Zealand, Canada and Mexico. If you haven’t worked remotely before, you’ll love the flexibility and won’t want to go back.

We’re ambitious, innovative, and growing fast You’re joining us just at the start of our journey. We’ve been growing rapidly, but we’re just getting started. We want to help charities all over the world raise more online, through powerful technology paired with world-class customer support. We’re not settling for average.

How to apply:

You’ve got this far! We really want to hear from you. We do applications a little differently here.

We don't want a CV or cover letter, but we do want to know about you and your experience. Most of all, we want to know why you want to work at Raisely, and why you think you're a good fit.

To apply, put together something that shows us you. It could be written, a slide deck, a video, or even a Raisely campaign. In that application we want to know:

  • About you. Who you are, where you're based, and your experience
  • Why us? What made you apply for Raisely, why is it a good fit for you?
  • Why you? What are you excited to bring to the Raisely team, and why are you a fit for this role?

We know with diversity comes strength. We want Raisely to be a team of many races, nationalities, sexualities, gender identities, religious beliefs, abilities, and ideas. We particularly encourage indigenous people, first nations, people in minority groups, people with disability, or people without the economic advantage of higher education, to apply for our roles.

Applications are open until 9am AEST, Monday October 19.

To apply:

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