Clerky · Sep 14th 2020
Headquarters: Silicon Valley URL:
Here at Clerky, we build software to make legal paperwork easier for startups and their attorneys. We're profitable and growing sustainably. We're the most popular way for high-growth technology startups to form, and are also used by many top-tier startups for hiring and fundraising.
As a senior customer operations associate at Clerky, you will be the voice of the company to thousands of startup founders, investors, and attorneys. These customers use Clerky to get critical legal paperwork done, often on a tight timeline. Our success is based on word-of-mouth, so we have a strong culture of providing world-class service (ask us about our satisfaction ratings!). We are rabidly customer-centric.
What Makes Customer Operations Different at Clerky
It’s a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job well can require a lot of iterative feedback, so we're looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you'll also pick up a lot of knowledge about startups and startup law.
The challenges never stop. The level of learning and craftsmanship that goes into writing responses to our customers requires intense focus. If you’re looking for the kind of position where you can easily master all the information at the beginning and work in a way that does not require intense focus, this position will probably not be a good fit for you. On the other hand, if you love learning and constantly challenging yourself, this position could be a good fit for you.
There are often no right answers. We’re often not able to provide definitive answers to the questions we receive. In many cases, the best we can do is to equip our customers with the information they need to be able to figure out the right answer on their own, or to understand that it isn’t possible to figure out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you.
You can build a career here. Both our founders have substantial experience in customer operations, and consider it integral to driving revenue and growth. As a result, we're looking for someone who genuinely loves helping others and is dedicated to a career in customer operations. There is substantially more opportunity for growth (including with regard to compensation) and advancement within customer operations at Clerky than at most other companies. Because of the investment we make in customer operations, this role will not be a good fit if you are looking to use it as a stepping stone to other departments.
How We Work
This is a 100% remote position. You'll be able to work from home (or from anywhere else), as long as you are located within a timezone anywhere from UTC-8 to UTC-12 or UTC+8 to UTC+12. We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers. No legal experience or background is necessary or preferred.