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Service Partner Manager

TaxJar · Jun 13th 2020

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TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses.

We know sales tax isn't fun for anyone, so we're determined to ease the burden with an exceptional customer experience. To achieve this, we provide the same incredible quality of life for our team members as we do for our customers by creating a professional, unique, award-winning place to work. We have many different backgrounds and lifestyles, and everything we do is guided by our core values:

  • We do the right thing for our customers
  • We're a team, built on trust
  • We're proud to be remote
  • We're in control of our own destiny

We’re a happy team and we all really love what we do. We’re fast-growing, fully-distributed, talented, and driven. We live all across the US, working from our homes, local libraries, co-working spaces, airstreams - pretty much anywhere we can and do accomplish great work

We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably, and we believe a diverse team can create better solutions for our customers.

We’re looking for people who:

  • Are based in the US
  • Value working remotely
  • Excel at communication and collaboration
  • Highly value working with people they like and respect
  • Are open and accountable
  • Are confident with their skills and who love being part of a team (we’re peers here, no egos please) but are also comfortable working asynchronously
  • Want to make a positive impact at TaxJar and who aren’t afraid to fail

Our current team of 150+ people is growing quickly, and we have an immediate opening for an experienced Service Partner Manager who will help us move the needle at TaxJar by:

As a Service Partner Manager you will

  • Drive the revenue targets for solutions through technology and solution partners to hold the partner to specific metrics
  • Collaborate directly with our partnership team to identify, streamline, and support all go-to-market initiatives to develop and execute a revenue generating partnership based off partner tier and scope we see for each solution partner
  • Automate partner tiering process with a full-service partner portal with access to joint content, sales enablement tools, joint campaign material, and onboarding activities for our partners
  • Lead channel marketing activities to meet quota attainment and strategic company objectives.
  • Collaborate with business development to review sales metrics for partnership QBR’s and tiering assessments
  • Evaluate the ROI of partner marketing activities and recommend actions to improve lead generation and quality to drive leads to opportunities
  • Creation and updating of messaging for solutions tailored to fit each technology and solution partner (deployment options, market differentiations from competition, size of implementations)
  • Manage and track spending, lead generation, and ROI for the partner activities and campaign performance
  • Support event marketing in identifying industry events to drive partnership development through messaging and brand awareness (user groups, associations, industry meet ups)
  • Create and/or seek opportunities to execute on joint webcasts through technology and solution partnerships to drive messaging through the channel
  • Build and cultivate relationships with other technology partners to identify opportunities to drive leads through the channel (Ebooks, blog posts, webinars, joint events, sponsorships, pipeline sharing)
  • Collaborate with internal partnership teams to best train our sales representatives about our technology partnerships, messaging, product functionality, marketing assets available, and joint marketing activities

Requirements

  • 5+ years of relevant experience
  • Bachelor's Degree or more
  • Strong core marketing skills across digital events, and email
  • Experience recruiting and managing partnerships with digital agencies, system integrators, developers and designers focused on eCommerce platforms such as Magento, Shopify, BigCommerce and Salesforce Commerce Cloud
  • Agile, humble, trustworthy, and a team player
  • Rapid learner who thrives in a fast-paced and demanding environment
  • Passion for building simple and intuitive solutions for complex problems in eCommerce
  • Excel at communicating with the team remotely (chat, video, email, etc.)

Benefits

  • Excellent health, vision and dental benefits
  • Flexible vacation
  • Company holidays, plus mandatory Birthday holiday
  • 12 weeks paid parental leave for all employees
  • 4 hours volunteer time per month
  • Biannual all-company in person summits (paid for by us, of course!)
  • $1,000 annual Professional development credit
  • $250 Home office stipend
  • 401k Plan
  • Equity in a profitable company
  • Monthly perks reimbursement ($100 a month to appreciate your teammates, Netflix, Amazon Prime, gym membership, home internet etc.)

Please visit www.TaxJar.com/jobs for a full list of our amazing benefits for full-time employees, and to learn more about our values and how we work. You can learn more about our hiring process here.

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