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Technical Account Management Lead

Eyeo · Jun 5th 2020

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What you'll do

As a Technical Account Manager on the Direct Accounts team, you’ll be responsible for some of the most revenue-driving key accounts. In addition to your own work with clients, you’ll lead the Technical Account Management Section, which includes three direct reports.

The Technical Account Manager is responsible for all technical aspects of a client relationship. This includes providing technical support and assistance to Acceptable Ads partners, which ensures a smooth transition from a prospect to a fully-implemented contract partner. Working on the supply-side, you’ll contribute to building and fostering relationships with existing partners alongside the Account Managers and the Business Intelligence Analyst in the team.

After your morning coffee, you'll be expected to...

  • Develop and foster the partners’ understanding of the Acceptable Ads implementation

  • Consult partners about best practices and growth of monetization opportunities with the Acceptable Ads ecosystem together with the Account

  • Manager

  • Support the partner around technical implementation, optimization of their ad implementation, and troubleshoot any technical issues

  • Ensure all partner-related data is documented in our tools

  • Lead the Technical Account Management section, including operational people management tasks and professional development

What you bring to the table...

  • At least 3 years experience in technical account management, preferably in ad tech, online publishing or the demand-side of online advertising

  • Experience in leadership and people management

  • Knowledge of web technologies (HTML, CSS, JavaScript)

  • Good networking and stakeholder management skills

  • Transparent and inclusive work style

  • Fluency in both verbal and written English

It's awesome, but not required, if you know about...

  • At least one backend language

  • Agile work methodology

  • Ad blocking and web monetization solutions, e.g. paywalls

What we offer

  • Work from home, one of our offices, or a co-working space—we trust you to find what works best for you

  • Stipend for one of the following: home office, co-working space, or relocation

  • Flexible working hours

  • 26 days paid vacation days

  • Your choice of hardware and setup

  • Personal and professional development budget

  • Monthly childcare stipend for children under 6

  • Offsite team days and annual summer company retreat in Cologne

  • Company-sponsored hackathons

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