Power Diary · Jun 4th 2020
Headquarters: Ballarat, Australia URL:
Customer Support Agent (Remote Work)
3 positions: Australia, UK and USA,
Immediate start available
Our Customers Need You!
We’re on the lookout for three full-time Customer Support Agents. You can work from home, but you must be based in Australia, the UK or the USA.
We are an online Practice Management System that simplifies running allied health and wellbeing practices. We’ve grown to become one of the most popular Practice Management Systems in Australia, New Zealand, the UK and now with a growing presence in the USA and Canada!
That’s where you come in….
Our global customer-base has been growing and it’s time to expand the support services.
So what do we mean by Customer Support Agent?
Customer Support Agents are interested in just that...supporting our customers to get the most out of Power Diary. Whilst being able to answer support or basic technical questions is certainly important, they understand that the growth and success of Power Diary is based on the success of our customers. This means:
If you land this job, you’ll be:
Your activities will achieve these key outcomes:
To be successful you’ll have the following:
Things to know about us and this role:
We are a passionate, collaborative and driven team where everyone works together to make Power Diary the best it can be. We are motivated by building something that makes a difference in the world. Great Practice Management Software not only makes it easier for practice owners to operate more efficiently and effectively, but also results in better healthcare for the community.
Whilst we are a well-established company, we have a startup mindset. We are not big on formality but are big on results and outcomes.
You can live anywhere in the UK, Australia or the USA and will work approximately business hours in the following time zones BST (UK position), PT (US position) and AEST (AU position). However, you’ll be expected to demonstrate flexibility as required to meet customer needs, participate in orientation and training activities, for meetings, and also occasionally to provide support in other timezones to cover leave periods.
You will report directly to Co-founder, Damien Adler who oversees our Customer Team. We live on Slack, so you’ll use this a lot. You’ll also have regular calls with Damien.
Remuneration will be negotiated based on experience but the following is an indicative guide:
Australia: AUD$22 - $31 p/h
UK: £12 - £17 p/h
USA: USD$15 - $22 p/h