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Site Reliability Engineer

Snowplow Analytics · Jun 1st 2020

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Site Reliability Engineer (AWS) Remote, located in the UTC +/- 2 region

At Snowplow, we are on a mission to empower people to differentiate with data. We provide the technology to enable our customers to take control of their data and empower them to do amazing things with it.

There are tens of thousands of pipelines using our open source pipeline worldwide, collecting data emitted from over half a million sites. Running on AWS and GCP data technologies, it is ideal for data teams who want to manage their data in real-time and in their own cloud. We also collect, validate, enrich and load in the region of 5 billion events for our customers each day and help them on their Snowplow journey through our management console.

To support our ongoing growth, we are now looking for an experienced Site Reliability Engineer (SRE) to join our Tech Ops Team. You’ll be taking the lead on all things AWS including development and improvements of the current stack and rolling out new features - all whilst keeping these environments running smoothly. We would love to hear from you if the idea of programmatically controlling thousands of remote production environments excites you!.

The Opportunity:

Our Private SaaS offering has grown significantly over the past year and we now orchestrate and monitor Snowplow event pipelines across hundreds of customer-owned AWS & GCP sub-accounts. Each account has its own individualised and optimised stack and all are capable of processing many billions of events per month.

We are looking for another SRE to help us grow to managing 1,000 and then 10,000 AWS, GCP and (in the future) Azure accounts. You will be pioneering solutions to managing estates of this size through cutting edge monitoring and automation. You’ll work closely with our Tech Ops Lead on all aspects of our proprietary deployment, orchestration and monitoring stacks.

Tech Ops has two areas of responsibility: the centralised services we provide customers and their pipeline infrastructure hosted in their own AWS or GCP accounts. Within both domains we are striving to increase service reliability, fulfil customer requests in a timely fashion, and automate recurring tasks. Task automation is essential as our customer base grows, because our infrastructure estate scales linearly with our customer numbers, unlike most software businesses.

The challenge of automating the maintenance and deployment of thousands of individualised stacks is an enormously ambitious undertaking and a hugely exciting infrastructure automation challenge you’re unlikely to find anywhere else!

The environment you’ll be working in:

Our company values are Transparency, Honesty, Ownership, Inclusivity, Empowerment, Customer-centricity, Growth and Technical Excellence. These aren’t just words we plucked out of thin air, we came up with them together as a company and are continually looking to find new ways to weave these into our day to day operations. From flexible hours and working locations to the way we give feedback, we’re passionate about building a company that supports both company and individual development.

What you’ll be doing:

  • Strategising and innovating around the Private SaaS model, helping Snowplow to plan for the future.
  • Collaborating closely with our team of SREs and other teams around the business to ensure we continue to provide our customers with an excellent service.
  • Maintaining and developing our growing Terraform infrastructure-as-code stacks which we use to deploy infrastructure for all internal and client use cases
  • Maintaining our internal infrastructure stacks which include the HashiCorp suite as well as our Snowplow Insights UI and VPNs
  • Improving the resilience and healing ability of our infrastructure estate.
  • Owning your share of support tickets and participation in an on-call rotation to help mitigate anything else and help us serve our client base 24/7.
  • Being a key part of our response to high-severity internal or customer incidents, ensuring we meet all SLAs

What you bring to the team:

  • Has worked with AWS in a production capacity - experience in GCP and/or Azure is a bonus
  • Has worked with Terraform, CloudFormation or some form of infrastructure-as-code tooling
  • Any experience with the HashiCorp stack (Vault, Consul, Nomad) and understanding their role in infrastructure automation is a bonus
  • Has worked with Docker and is familiar with container-based architectures
  • Knowledgeable about the Linux operating system and how to manage servers in a production capacity
  • Knowledgeable about Cloud networking principles and how to troubleshoot issues in this space
  • Comfortable scripting in one or more of: Bash, Python, Ruby or Perl
  • Comfortable programming in one or more of: Java, Scala, Golang or Python

What you’ll get in return

  • A competitive package based on experience, including share options
  • 25 days of holiday a year (plus bank holidays)
  • MacBook or Dell XPS 13/15
  • Two fantastic company Away Weeks in a different European city each year (the last one was in November 2019 in Bratislava)
  • Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems
  • Grow and develop in a fast-moving, collaborative organisation
  • Enjoy fun events in and around London organised by our Cultural Work Committee
  • If based in London, convenient office location in central London (Aldgate) and a continuous supply of Pact coffee and healthy snacks

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