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Customer Service Representative

MissionSide + Blue Water · May 20th 2020

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MISSIONSIDE IS LOOKING FOR TALENT LIKE YOURS TO WORK FROM HOME

You have the unique opportunity to join MissionSide’s work from home team of hard-charging, passionate individuals. The Customer Service Representative (CSR) supports our mission as the first point of contact for customers, providing world-class customer support, striving for one-call resolution, and acting as brand ambassadors for MissionSide.

Duties/Responsibilities:

  • Interacts with customers via telephone, email, online chat, or other online communication tools to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Bring Your Own Device Requirements:

  • A telecommuter complies with the minimum internet speed requirement of 20 Mbps.
  • Necessary hardware and software will be supplied by MissionSide.

Who Are We?

Since 2014 MissionSide has been leading the charge in elevating the way government agencies interact with the constituents they represent. We are changing the conversation in constituent/government communications by championing a “constituent as customer” philosophy. Click to learn more about our vision & mission.

Why MissionSide?

We truly believe that where you work matters – and it’s our mission to provide opportunities for those just entering the workforce, looking for progressive responsibility in their chosen field, looking for a flexible second job, or staying in the workforce after retirement.

This is your chance to build your career and to develop your skills as part of a fast-growing Washington, D.C.-based company with footholds throughout the United States. We need brains, commitment, and passion in our mission to elevate & emphasize the customer when it comes to customer/government interactions.

MissionSide is an Equal Opportunity/ Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

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