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Technical Customer Support

IntakeQ · May 3rd 2020

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Headquarters: Ontario, Canada URL: https://intakeq.com

IntakeQ is a practice management platform with strong focus on patient onboarding and automation. We have a small but stellar team of customer success specialists, and are looking for another person to join us.

About Us

  • We have been 100% remote from day 1, and have no plans to change that.
  • We've been in business for 5 years and have a 100% employee retention rate.
  • We value work-life balance and cultivate a friendly environment.
  • We are a healthy and profitable bootstrapped business. We're not a startup burning investor money.

About You

  • You have prior experience with technical support at a SaaS company. Even better if you have experience in the medical/wellness space.
  • You have a passion for problem solving and an excitement for tricky challenges.
  • You have an exceptional eye for detail, but are also able to see the big picture and understand the reason behind each task.
  • You are tech savvy and able to quickly adapt to a variety of digital mediums.
  • You have a sense of urgency and a satisfaction from going above and beyond to provide solutions.
  • You are resourceful and able to figure out what needs to be done.
  • You are fluent in English and have excellent written and verbal communication skills.

What You Will Be Doing

  • You will spend most of your days helping healthcare and wellness providers set up and manage their accounts via email or screenshare meetings.
  • You will investigate issues and work with the technical team to find solutions and identify problems.
  • You will help identify patterns and suggest improvements to our help center articles.
  • You will interact with our small team, mostly via Slack and HelpScout.
  • You will be constantly learning about our platform, as it is constantly evolving.

Compensation This is a full-time position. Starting salary is between $40,000 and $50,000 CAD, based on relevant experience. We also offer a Health Spending Account of $2,000/year.

To apply, send us your resume and cover letter to jobs@intakeq.com.

To apply: jobs@intakeq.com

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