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Customer Service Specialist

GeoBlue · Mar 4th 2020

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Grade Level 4

GeoBlue is an international health insurance company and a leader in helping world travelers gain access to quality healthcare services all around the globe. GeoBlue combines ongoing research, a contracted global community of physicians and hospitals, advanced Internet applications, and wide experience in international health insurance to ensure customers' health, safety and peace of mind.

We are looking for a Customer Service Specialist who will be is responsible for answering GeoBlue Customer Service Center calls from our members, providers and brokers. The calls encompass areas such as: inbound product, enrollment, sales and claims inquiries received via telephone, internet, fax and mail. GeoBlue Customer Service Center is open 24 x 7 and has flexible work schedules for all hours of operation.

Responsibilities:- Answering customer questions regarding HTH Worldwide and Geo Blue products and services.

  • Resolving customer complaints and issues.
  • Meeting departmental metrics (ACD queue performance, quality metrics etc.) - no real data entry component to the job
  • Appropriately document all customer contacts and maintain and update files in the system.
  • Keep supervisor advised of status of workload and identify problems for which help is needed.
  • Follow regulations and company rules and policies as outlined in the Employee Handbook
  • Any additional duties as assigned

Qualifications:- Undergraduate degree required

  • Working on holidays, overtime and schedule flexibility is necessary in this position.
  • Ability to work on-call on occasion.
  • Must be able to work from home as needed and have appropriate internet and phone set up
  • One-year phone customer service experience in a services industry or volume direct customer contact in retailing or service industries preferred.
  • Good verbal communication skills and ability to effectively address and correct customer complaints and concerns.
  • Professional phone manner. Must project a calm, affable demeanor.
  • Strong facilitation, conflict resolution and investigative skills.
  • Familiarity with insurance products and insurance terminology is a plus.
  • Work organization, problem solving and basic math skills.
  • Ability to resolve customer complaints and concerns and support them with documentation.
  • Interact effectively with all levels across the company. Manage customer perceptions and build strong relationships
  • Familiar with Microsoft Office Products and SalesForce is a plus.
  • Must speak and write fluent English and second language proficiency is preferred.

We offer competitive benefits including medical, dental, life insurance, 401(k), PTO, and more.

EOE/M/F/Vets/Disabled

If you prefer to mail your resume you can send it to:

Worldwide Insurance Services

Attn: Human Resources

933 First Avenue | King of Prussia, PA 19406

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