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Cisco UC Engineer

Kelly Services · Jan 26th 2020

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Cisco UC Engineers (NOC) - Level 2

100% Remote

Note: U.S. Citizens and those authorized to work in the U.S. without sponsorship are encouraged to apply. We are unable to sponsor at this time.

This is a direct-hire role with our client. Talented and competitive people are rewarded with outstanding career development, personal growth and leadership opportunities - the Sky is the Limit here!

Target Salaries: $90k - $120k base salary + annual bonus and exceptional full benefits package


• Work collaboratively with the highest caliber talent. Our client is committed to hiring and developing great people who have a passion for excellence and a commitment to continuous improvement. • Utilize cutting-edge technology and processes - creating the next generation of products and services that will impact the world for generations to come. • Foster growth and professional development capabilities - because they are a large, global organization with many disciplines and locations, you'll have the opportunity to explore different roles. • Be recognized & rewarded - our client values their employees, recognizes talent, encourages growth and rewards contributions


You will work in a fast-paced virtual NOC with teammates across North America. You will provide support and troubleshooting UC related incidents for customers in the financial, healthcare, retail, and insurance industries (among others) across 70 countries.

Experience (minimum requirements):

5+ years with Cisco UC/UCC Engineer or equivalent


CCIE Collaboration. Expert level experience may be substituted.

· Troubleshoot incidents in the following technologies:

o Cisco Unified Communications Manager 9.x and above.

o Cisco Unity Connection Unified Communications Manager

o Cisco IM&P and Jabber Clients

o Cisco Voice Gateways / CUBEs

o Cisco Telepresence (Servers and video end-points)

o Cisco Unified Contact Center Enterprise 7.x and above.

o Cisco Unified Contact Center Express

o Cisco Finesse / CTIOS / Cisco Agent Desktop

o Cisco Voice Portal (CVP)

o Cisco Historical Data Server (HDS)

o Cisco CCMP

o Cisco UCS Platform

o VMWare 5.x and above

o Cisco Unified SIP Proxy (CUSP)

o Signaling protocols such as SIP, H323, SCCP, and MGCP

Why Kelly®?

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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