Slab · Jan 12th 2020
At Slab, we build beautiful software for teams. We believe that a team’s ability to store and organize information ultimately defines their ability to execute. Slab is like a knowledge base or wiki, but reimagined to be fast, intuitive, and powerful. We think of it as a long-term memory for teams.
We are a small team of experienced developers and designers on a mission to make work easier. Slab’s approach to work is inspired by companies that have a big impact while staying relatively small. We embrace remote and flexible work arrangements.
We are looking for a seasoned Customer Support Representative to provide world-class support to our customers. Our ideal hire is motivated by what we’re doing as a company, knows what it takes to deliver great customer support, and is eager to help us make Slab the best product for our customers.
About The Role
You’ll spend much of your day emailing and chatting with potential and current customers via Intercom. You’ll also write a whole lot of help and learning documentation, hop on impromptu phone calls, proactively email customers to check-in, run product demos, and record onboarding videos. Along the way, you’ll troubleshoot bugs, document feature requests, and work closely with product, design, and engineering to help elevate the voice of the customer at Slab. We’ll give you plenty of support to simply do what’s right for our customers, no questions asked. This position is full-time with a preference for someone based in San Francisco. But we are also open to remote for someone based in the Americas!
Compensation and Benefits
Slab is an equal opportunity employer. We welcome people of diverse backgrounds, experiences, and perspectives.