Apple · Sep 4th 2019
Headquarters: Los Angeles, CA URL:
You’re passionate about encouraging others to achieve the highest level of service in every interaction. You obsess over the customer experience. You’re a role model and leader who advocates for their team. You’re invested in your work relationships and hold yourself and your team to a high standard of accountability. You’re naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to encourage and lead, join Apple and help us leave the world better than we found it.
The Apple Support Partner Relations team is looking for a Team Manager to manage a team of advisors. This role requires you to work between the hours of 2 p.m. and 2 a.m. Pacific Standard Time Sunday through Thursday. You will be available for your team during their shifts, which may include evenings, weekends and/or holidays.
This is a work from home position and you can live in any city across the US- you do not need to live in the city this is posted in to be considered.Key Qualifications
At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, impress, engage and encourage. We focus on all the small details to have the biggest impact!
The Partner Relations Team Manager is responsible for providing daily leadership and promoting the development of Partner Relations advisors. This leader is self-motivated, friendly and has a passion to support your advisors in an efficient and effective manner. You handle performance and develop remote Advisors through one-on-ones, check-ins, contact evaluations, and feedback within pre-defined coaching structure.Additional Requirements