Sendible · Jul 6th 2019
Headquarters: London, England URL: https://www.sendible.com
💡 The opportunity
We are looking for a UK-based Support Representative to join our team in providing the best customer support in our category.
We are a remote company, but to be properly trained for this role, you’ll need to be able to spend at least 3 months working full-time from our London-based HQ.
We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
✅ Things you’ll be doing...
Deep technical knowledge of software development is not a prerequisite, however you should be well-versed in basic troubleshooting techniques to solve issues caused by most Internet Gremlins, especially those related to changes in social media platforms and third party APIs.
The ability to think beyond clearing browser cache and cookies in order to troubleshoot the specific issue that’s reported is essential.
During training, you’ll be expected to be proactive in your process and learn quickly. Once fully up-to-speed (3 months), you’ll respond to 20 - 30 support tickets and chats per day.
Our customers expect the best level of troubleshooting and this is a significant volume, so be sure that you’re ready and able to deal with that kind of daily load — you’ll get all the support and guidance you need along the way!
🤝 About you...
We’re looking for people who love helping others, with the ability to make complicated situations painless and simple.
This means being a great problem-solver, knowing how to process and resolve issues quickly.
A big part of the role itself is supporting each other, so you should understand the value in prioritising relationships with your colleagues.
💻 Why work with us?
Gain incredible experience building a truly successful, global SaaS company with a dedicated, small team where you can have a huge impact!
👋 How to get our attention when you apply
Introduce yourself to us as a colleague. We value authenticity, so be yourself, be creative, and take your time with the application. There are no bonus points for being the first to submit! Impersonal, cloned cover letters won’t do.
Tell us why you want this particular job, for example:
Then, pick 3 of the questions below and answer them like you would if you worked here:
🌎 We value diversity!
We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.
So, if you want to join Shanaaz, Claire, Pete, Costa, Alexis, Sarunas, Heather, Anneliese, Katey and Coral in making our customers happy, please submit your application!