Senior System Administrator

Capita plc · Jul 5th 2019

Apply on StackOverflow Careers

Becoming a Senior Systems Administrator with Capita IT & Networks:

Capita IT & Networks are currently on the market to recruit a Senior Systems Administrator. As a member of our 3rd Line Support team you will form part of the escalation structure for all technical support issues relating to infrastructure across a wide range of customer environments.

You will act as a key point of contact for the other tiers of support in both receiving escalations and where appropriate providing guidance and instruction.

What you will do:

As a member of the Service Delivery team you will:- Providing a point for technical escalation a range of technologies associated with IaaS and hosting services

  • Management and support of a wide variety of customer environments, responding to reported incidents (both proactive and reactive) and driving resolution to meet agreed SLA's
  • Take ownership of and lead technical engagements around complex change and Major Incidents
  • Identify and drive pro-active service improvement
  • Provide peer review of designs and solutions
  • Participation in an on-call rota to provide out of hours support
  • Escalation of technical issues with 3rd parties/vendors via agreed support mechanisms and progressing to resolution
  • Identification and escalation of (potential) service issues with designated Service Delivery/Account/Client management
  • Execution of operational maintenance tasks
  • Ensuring that services are appropriately documented
  • Work as part of a technical team providing support and guidance where appropriate. Provide mentoring for other members of the team
  • Interact directly with clients in a courteous and professional manner
  • Identify areas of continuous improvement, providing suggestions for their introduction

About you:- Strong knowledge & experience in:

  • Microsoft Windows server operating systems up to and including Server 2016
  • Microsoft Windows domain infrastructure design, components, structures and principles
  • Support and administration of hypervisor solutions, including VMWare ESXi and Microsoft Hyper-V
  • Working experience and understanding of:

  • Support and administration of backup solutions, including one or more from the following: Backup Exec, Commvault, Netbackup, Dell Networker, Veeam

  • Support and administration of Anti-Virus solutions, in particular McAfee and Symantec products

  • Support and administration of mail and messaging, including one or more from the following: Exchange 2010/2013/2016/Exchange Online (O365)

  • Patch management including experience of one or more of the following: SCCM, WSUS

  • Able to establish credibility with customers
  • Flexibility to contribute to 24x7 obligations and when necessary attend customer site
  • Ability to analyse technical problems and deliver solutions
  • Awareness of ITIL principles

Security Clearance / CRB Clearance

  • Cleared to at least Baseline Personnel Security Standard (BPSS) - AccessNI or equivalent
  • A pre-existing right to work in the UK. Documentary proof will be requested

About Capita IT & Networks

A leading digital infrastructure provider - trusted by thousands of public and private sector enterprises.

Capita IT and Networks is one of the largest IT providers in the UK, providing critical digital, cloud and infrastructure services to over 3,500 organisations. We're the number one provider of IT services to the public sector, supporting one in four hospitals, over 2,500 schools and 50 local councils.

We have top tier partnerships with, and accreditations from, leading technology vendors, including Microsoft, Cisco, DellEMC, AWS and HPE. Our team of over 4,000 people includes 1,000 technical specialists and 250 highly qualified field engineers, providing onsite support to our customers.Customers are also supported by our service desks in Coventry, Belfast and Pune, offering full service management and support 24/7.

We are dedicated to supporting thousands of customers across the UK. From bringing virtual reality into the classroom, to building smart towns and communities, we are passionate about finding new, practical ways to innovate and create better outcomes for our customers. But we are equally passionate about doing the right thing: we want to earn your trust and be the partner you count on every time. We are here for you.

What's in it for you?- A competitive basic salary

  • 23 days holiday (rising to 27)
  • Pension, life assurance, holiday buy, a cycle2work schemeand plenty more
  • Voluntary benefits designed to suit your lifestyle - from retail and socialising, to health & wellbeing and leisure discounts

What we hope you will do next:

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact me on Michael Rosbotham on 07864993543 for guidance.

| We Create Better Outcomes |

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Apply on StackOverflow Careers