MotorsportReg.com / Hagerty · Jun 24th 2019
Headquarters: Traverse City, MI URL: https://www.motorsportreg.com
MotorsportReg.com is the best place to organize, find and attend auto, motorcycle or kart racing and motorsport events. We are like Eventbrite for anything requiring an engine: racing, track days, autocross, karting, drifting, motorcycles and rally.
We have achieved product-market fit, 1,300 customers and solid revenues through the network effects of a two-sided marketplace and hustle. Because of great word of mouth, we only hired our first real account exec in the last 12 months. Now we are seeking an experienced revenue leader who can align and optimize the entire customer experience to triple revenue in 3 years.
As a Software-as-a-Service platform, where our customers pay us over time, the success of our customers is absolutely vital to our long-term profitability. We can not succeed unless our customers get massive value from our software and service. Your role is to gain, maintain and grow happy MotorsportReg customers. Responsibilities include oversight for Sales activities (prospecting, converting and closing) and outcomes (revenue, profitability) and Customer Success activities (onboarding, support, services, adoption, advocacy, retention) and outcomes (renewals, up-sell, cross-sells).
This role is to our small but growing fully-remote team what a Chief Revenue Officer is to a larger enterprise. While your focus will be on Sales and Success outcomes, you'll spend varying amounts of time with product, marketing and collaborating with the Managing Director (to whom you report).
What You’ll Do includes:
Own Revenue outcomes:
Drive Sales operations and outcomes:
Drive customer success operations and outcomes:
Increase renewal rates and reduce churn
Expand revenue in existing accounts through upsell and cross-sell
Increase LTV through greater product adoption and customer satisfaction
Support sales growth through greater word-of-mouth
Manage key customer relationships and participate in closing strategic opportunities
Hire, manage and develop success staff
Define and optimize customer lifecycle:
Measure effectiveness of sales and success efforts:
This Might Describe You:
As a remote team, we live on cloud-based software and mobile apps. We stay connected with Slack and Zoom. We use Hubspot to manage our sales and marketing and Help Scout as our customer communication and support system. Google Docs, Trello and Pivotal Tracker keep us organized. You'll have regular 1:1s with Managing Director Brian Ghidinelli to discuss your needs and goals.
We have deadlines like everyone else, but because we value work-life integration, we do not expect routine long hours. A well-rested and well-rounded top performer with ruthless focus will deliver substantially more in 45 hours than a team of burnouts sitting in front of a screen 60 hours a week.Who You'll Work With
We're a small team which means you'll interact with everyone but on a day-to-day basis, these are your seven primary teammates. Plus, we have two open positions for this team that we'll hope you'll help us choose and fill:
Mike Collins combines 20 years of special events experience plus a diverse background in motorsport including competing in the Global Mazda MX-5 Cup. He works to close our business development and sales leads from Maryland.
Brian Ghidinelli created MotorsportReg in San Francisco after experiencing the pain of managing HPDE events in California with paper forms, paper checks and manual spreadsheets. Our emphasis on "hustle" and constant improvement comes from him.
Wyndi Marston worked previously at the Sports Car Club of America and led the shift to online event registration for the championship Runoffs event in 2007. She is the newest member of our success team having started in early 2019 and hails from Texas.
Ann Maycock began with a background in club racing events and business consulting before joining MSR as the first hire. She literally receives hugs in the paddock for helping new organizations get signed on and running great, efficient events. Ann started with us from Illinois and took advantage of our work-from-anywhere flexibility to move to North Carolina.
Katie Moosman worked at Miller Motorsports Park and Circuit of the Americas as a user of MSR before joining the team. With more than 14 years in the industry, she's transitioning to becoming a developer and has built browser plugins that streamline common support tasks for our team. She's based in Utah (again).
Shae Petersen worked for MotoAmerica prior to joining our customer success team. She attended her first day at the track when she was three days old and nearly every weekend since - learning the ins and outs of motorsport. Shae has lived all over the world and currently chooses San Diego as her home.
Chris Redrich is our product manager. He grew up watching family members race trucks and modified stock cars at the local oval track in Southern California where he still resides. He receives escalated technical issues and feature requests as part of our product development process.Ready to take the Green Flag?
We hope you’re the one! Let us know why you want to work with us by clicking the apply link.