Cybersecurity Technical Account Manager

Metabase Q · Jun 13th 2019

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The Basics

At Metabase Q, our Technical Account Managers (TAMs) serve as the linchpin of every customer engagement. Working closely with our customers to demo, deploy, operationalize, and extend the Metabase Q platform, our TAMs thrive on solving problems and building new technology. As a TAM, you will be faced with an endless series of hard problems to tackle as our customers revolutionize enterprise operations and security with Metabase Q. Because the TAM position encompasses a wide range of responsibilities and opportunities, we seek exceptionally versatile candidates with demonstrable acumen in each of the below areas.

What You’ll Do

  • Work closely with our customers to:
  • Demo, deploy, operationalize, and extend the Metabase Q Platform
  • Solve problems and build new technology (R&D)
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
  • Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
  • Think critically, spanning the sales process through customer support, troubleshooting, and developing new capabilities on the Metabase Q platform

We’re Looking For Someone With


  • BS degrees in computer science, MIS, or equivalent experience required


  • 5+ years experience in technical positions required
  • 2+ years of experience in customer-facing or customer support positions
  • 8+ years’ of operational experience in endpoint operations or security
  • A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
  • Demonstrated aptitude in one or more programming languages
  • Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Vulnerability assessment
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
  • Demonstrated critical thinking skills
  • Excellent written and verbal communication skills
  • Naturally team-oriented with a mission first attitude


Metabase Q is a cybersecurity company, based in San Francisco with offices in Mexico City, São Paulo and Santiago. We follow a Managed Security Services Provider (MSSP) approach, leveraging on our technology partners to bring next-generation cybersecurity solutions, that otherwise would not be available to our customers in the region. Metabase Q technologies are recognized for working with the top 5% of companies in the US and Europe across industries, including financial and industrial.

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