Software Implementation Project Manager

Fexa · Jun 2nd 2019

Apply on StackOverflow Careers

Overview: Fexa is looking for a Software Implementation Project Manager to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

Additionally, the Software Implementation Project Manager will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

Responsibilities:

  • Facilitate the relationship between client and internal teams.

  • Become an “expert user” of our platform.

  • Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.

  • Maintain a reasonable balance between customer deliverables and internal development workloads.

  • Track progress of upgrades and customizations for existing customers.

  • Train customers in their use of our platform by leading training sessions and presentations.

  • Develop forms, training aides and best practices to help streamline onboarding and customizations.

  • Provide (mostly non-technical) support to our new and existing customers on a daily basis.

  • Watch for and keep track of repeat issues that may require the development of a permanent solution.

  • Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.

  • Collect customer requirements from both written and verbally expressed requests.

  • Occasional travel to tradeshows and customer sites for training and/or implementation.

Experience and Skills Desired:

  • Excellent communication and presentation skills.

  • Excellent organization, documentation and time management skills.

  • Critical thinking and creative problem-solving skills.

  • Ability to manage multiple projects simultaneously.

  • Experience in communicating technical ideas to non-technical audiences.

  • Ability to learn new tools and software quickly.

  • Positive, self-starter attitude.

Benefits:

  • Health Insurance

  • Dental Plan

  • Vision Plan

  • 401k Retirement Plan

  • Remote working office

  • 2 weeks of PTO

  • MacBook Pro

  • Awesome colleagues

Apply on StackOverflow Careers