Online Career Coach

General Assembly · May 21st 2019

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Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

Role Description

The goal of the Online Career Coach is to ensure students in General Assembly’s immersive programs are supported as they start to think about their next professional steps once they graduate from the program. The Career Coach plays an essential role in ensuring that graduates are prepared for and confident in their job search. This role is a balance of leading students to meet the requirements to become a qualified jobseeker, developing and delivering our remote specific career development curriculum specific to each tech discipline it supports, and ensuring that graduates are empowered to find jobs in their new fields of study that they are passionate about in a timely manner.

Specific Responsibilities

  • Manages a robust pipeline of students and graduates remotely through scalable and innovative programming initiatives, one-on-ones, employer engagement
  • Responds to students and job seeker needs to identify challenges and mitigate areas of struggle to develop cohesive and intentional action plans
  • Strives to understand and encourage the seeker to be active in their local tech scene and incorporate this community and perspective as much as possible.
  • Serves as an accountability and thought partner to students and remote GA teammates (Instruction, Admissions, Marketing) and communicates a consistent, thoughtful, and unified message
  • Delivers meaningful programs that reinforce best practices and empower job seekers to lead a successful and strategic job search

Core Responsibilities

  • Coach & Counselor – Ensure all job-seeking students & graduates have a smooth transition from class to job seeking and that they feel supported during this process. Reduce anxiety for students & graduates around their job search through clear communication. Help students identify their personal goals to best impact their job search & educational experience.
  • Content Delivery – Educate students & graduates of immersive programs on skills needed to perform an effective job search. Lead both recurring one-on-one and group based programming remotely.
  • Content Creation – Work with teams at GA that are responsible for curriculum to highlight updates as needed and create new student-facing resources. Be a key thought partner in the curriculum and resource creation.
  • Creativity & Innovation Management – Work with the Online team to develop and grow our global remote outcomes program
  • Internal Team Connector – Utilize and coordinate with GA community resources as needed to acquire additional educational opportunities (mock technical interviews, project feedback, etc.)
  • Risk Management – Track student progress and highlight to teammates and stakeholders when a student isn’t doing well or falling out of communication. Also, ensure that we’re putting quality, qualified grads into our community.

Competencies

  • Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
  • Managing Vision & Purpose: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
  • Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
  • Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
  • Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
  • Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
  • Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process**.**
  • Presentation Skills: Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn’t working.

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