Strategic Account Executive

Zendesk · Apr 23rd 2019

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Zendesk is looking for a Strategic Account Executive in (Southern California) who is responsible for customer adoption, retention, and growth within a territory. We need an experienced sales person who has a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills.

This individual will be ultimately responsible for their success within their territory, ensuring incremental growth in monthly recurring revenue, new logo acquisition and customer retention, whilst providing the best sales experience possible for our customers.


  • Develop and manage relationships within accounts in your territory
  • Exceed monthly / quarterly sales targets by driving new opportunities and selling Zendesk products into existing accounts
  • Generate short-term results whilst maintaining a long-term perspective to maximize overall revenue generation
  • Work with multiple Account Executives assigned to your territory to prioritize opportunities and apply appropriate resources
  • Demonstrate / sell value to key stakeholders within the accounts during complex sales cycles
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  • Partner with customer success to ensure high satisfaction within your accounts


  • Bachelor’s degree
  • Experience selling to VP and C level executives
  • 10+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market and enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills
  • Exceptional verbal and written communication skills.
  • Team-selling experience a plus
  • Willingness to travel


The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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