Strategic Solutions Manager

Traction on Demand · Apr 15th 2019

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As our Strategic Solutions Manager, you are the conduit between our clients and the delivery team. Your top priority is to build strong and trusting relationships with our customers. Your day is filled with variety as you will be wearing multiples hats: project manager, solution architect and business analyst.


Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:

· Bachelor’s degree in business or computer science, or equivalent experience

· 5+ years in a client-facing role managing IT based projects

· Ability to interact with a customer’s executives and demonstrate strategic understanding of business needs

· Hands-on experience with one or more CRM software products (, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset

· Any project management-related certification (CAPM, PMP, etc.) is an asset

· Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)

What You Will Be Doing

Business Analysis

· Lead/participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives

· Produce Visio diagrams to document the client’s current business flow and how that will change once our solution is implemented

· With knowledge of Salesforce capabilities, provide stakeholders with thought leadership on best practices

· Gather and document detailed requirements to support business solution design results

Planning and Project Management

· Plan projects in order to accomplish their goals within constraints such as time, cost and agreed quality standards

· Schedule tasks, deadlines and milestones for stakeholders and resources

· Identify schedule uncertainties and project risks

· Coordinate clients, service providers and internal team members

· Intimately understand the requirements of projects and ensure that work proceeds on-spec

· Evaluate deliverables prepared by the team to make sure the work meets requirements and maintains a high level of quality

· Efficiently and competently manage roadblocks when things go off-plan (due to scope-creep, changed requirements, missed deadlines, etc.) and bring them back on-plan or create a new plan

· Monitor and report on the progress of projects

Client Management

· Explain our technology and proposed solutions to clients

· Articulate design rationale and function strategy as it directly relates to accomplishing goals set out (where applicable)

· Present work to the client throughout production process

· Train clients on the use of delivered work

· Support and help trouble-shoot delivered work during project and post-project

· Ensure client expectations are met and exceeded in terms of quality of product and service delivered

· Provide soft-sales (up-selling opportunities) or articulate these opportunities to the appropriate channels

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