Uscreen · Apr 10th 2019
Headquarters: Washington DC URL: http://www.uscreen.tv
Technical Support & Success
We are growing! And we’re looking for an amazing individual to join our technical support team. We’re seeking a real champion for this position: a well-rounded person to help both with technical support and on boarding questions to help them succeed. This is a technical role.
Uscreen is an amazingly diverse, fast developing video monetization platform, and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our technical support champ to know every detail about our platform and be able to fully help customers with all technical and support inquires.
Our team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy.About the role:
This is a customer facing role: you will be one of the first points of contact for our customers in order to help them set up their account. From basic setup and video uploads, to answering a variety of questions all the way from domain name setup and CNAME setup’s to installing SSL’s and providing technical setup support for the video platform itself. It’ll be your responsibility to provide our customers with solid answers and guidelines.
We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position, and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team.
In this role, you will wear a few different hats, including:
Our ideal candidate will also have:
Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online. Think of it as building your own "Netflix". We are a lean startup, but are fully independent, privately held and profitable.
We are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.How to apply:
Please note that due to the high volume of applications, we are only able to respond to successful candidates.