Mediavine · Apr 9th 2019
Mediavine, a fast-growing advertising management company representing over 4600 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs, onboarding new sites, and solving technical problems for our publishers.
We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.
As a Publisher Support Engineer at Mediavine, you can expect to:
Troubleshoot and resolve support tickets from publishers
Move new publishers through the launch process from contracts to live ads on site
Work with the development team on plugin rollouts
Work with the support team to triage different technical problems
Help to educate publishers on technical concepts & explain in non-technical ways
Provide basic tweaks to customer blogs
A Bachelors Degree is great, but we also value and consider self-taught and on the job experience!
Comfortable with HTML and CSS
Technical experience within the Wordpress platform
Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.)
2+ years experience in a customer service role
Excellent problem solving and troubleshooting skills
Ability to empathize with publishers
Continuous drive to learn
Native level proficiency with the English language with a passion for writing swift and accurate responses
Located within the United States
Ability to process feedback and process changes quickly and with a positive attitude
Enthusiastic attitude about taking on new projects, shifting gears and taking on new responsibilities, which can sometimes involve rapidly researching to become a subject matter expert
Bonus points for
Familiarity with collaboration tools such as Slack, Intercom, GSuite, Trello, Git
Experience with transactional databases (SQL, mySQL, etc.)
Comfortable using DevTools for site inspections, assessments and debugging
Comprehensive Benefits including 401k, Health, Dental, and Vision insurance
Access to experienced engineers with direct mentorship opportunities
Generous Vacation/Time off policies
Awesome side benefits such as home-office upgrades, a tuition reimbursement program, paid gym memberships and wellness retreats, upgraded flights, birthday gift cards, free cool swag and more!