Sierra Interactive · Apr 1st 2019
Headquarters: Louisville, KY URL: https://www.sierrainteractive.com
Who We Are
Sierra Interactive builds tools for real estate professionals to grow their businesses. As a tech startup that's been around for 10+ years, our customers rely on our products as an essential part of their day-to-day operations. These clients keep us in business, and we're committed to providing them with efficient and awesome support.
About This Role
We are seeking a full-time, US-based team member to support our Realtor clients across the US and Canada. You will provide administrative support for our clients as they utilize our real estate websites and CRM platform. You should be exceptionally well-organized and goal oriented with a strong attention to detail.
As the newest member of our small account support team, you would be ready and excited to:
Learn our products and platform inside and out.
Treat our customers with respect, kindness, and enthusiasm as you answer 25+ customer emails and 10+ phone calls per day.
Investigate payment-related questions and follow up with clients related to billing and compliance issues
Become familiar with the Google Adwords advertising platform, learn to create client profiles and manage Adwords-related budget requests
Participate in some aspects of new feature development by distilling customer feedback and providing your perspective as an account support specialist
Create clear, informative, and engaging documentation for both our client-facing and internal knowledge bases, and keep this documentation current as our platform evolves.
Stay up-to-date with product developments as a part of a fast-paced and dynamic startup environment.
Get up-to-speed on our products, our processes, and the real estate profession in general. You'll answer some emails and we'll be there to ensure your success.
Then, you'll dive deeper into the more difficult customer queries. You'll be answering some phone calls to provide immediate support.
As you become comfortable as an account support specialist, you'll find you're answering emails at a steady rate, regularly answering phone calls, and easily assisting clients with all aspects of their account service needs.
You're ready to contribute to the work and culture of a growing tech startup, in that:
As a bonus (though not required):
Starting pay for this role is between $16 and $18 per hour, depending on experience. Benefits include:
Everything still sound great? Apply below.