Buffer · Mar 16th 2019
We’re passionate about guiding customers to success using Buffer’s products as well as helping them hit their social media goals. We’re looking for a new member to join our Advocacy team and help our customers get the most out of the entire Buffer platform (Buffer Publish, Buffer Reply, and Buffer Analyze).
For our current support coverage strategy, we’re looking to hire folks that live in these specific timezones: (+)10/11/12 UTC and (-)10/11/12 UTC.
FULL-TIME · REMOTE
Join the Customer Advocacy Team
For this role, we’re looking for a self-starter who’s outspoken, opinionated, and energized by the opportunity to think quick on their feet each day as we build relationships and ensure our customers succeed at using Buffer. We’ve found that the right path to helping our customers isn’t always laid out clearly with a map and compass, so a strong ability to take initiative and think on your feet is key.
We’re passionate about improving Buffer through feedback from customers and collaborating with engineers and designers to build solutions that generate the most impact. As Buffer is actively evolving into a multi-product platform, you can expect to demonstrate your expertise by directing customer interaction across each of our products, and exploring what it means to help them succeed at their business goals.
The Customer Advocacy team is 20 people strong, with team members spread out across Asia, Europe and North America! We stay in close contact with each other over Slack, Dropbox Paper, Zoom, and through a yearly in-person work retreat somewhere around the globe.
Buffer is an equal opportunity employer with teammates all around the world. We are actively working to create an inclusive environment and value diverse and non-traditional backgrounds. We’re united by Buffer’s values, and we celebrate our unique differences.
What You’ll be Doing:
Helpful Skills and Experience
What We Value
Clear communication, transparency, open-mindedness, empathy and patience are just a few of Buffer’s cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. Here’s a guide on how we strive to communicate with customers.
Working at Buffer is collaborative and positive thanks to our core values. We try to be “No Ego Doers” who are aware of our assumptions, and joining us means you’ll work together with the team in order to test and confirm our ideas. In our career framework, we choose to focus on the journey, the growth and evolution that is a career.
Perks and Benefits
We hope that you’re excited by the possibilities that come with working at Buffer! In addition to our unique culture, we also offer these fun perks and benefits.
Where You’ll Work
Buffer is a fully distributed team, which means that we’re spread across the planet. We have Bufferoos in 15 countries, 11 timezones and 42 cities around the world to build a great culture and product. You’ll work where you’re happiest and most productive, in the place that helps you to become the person you wish to be.
Here’s our tentative transparent hiring timeline:
March 8th – April 15th: Apply to join the team!
April 16th – May 3rd: We’ll spend time reviewing applications
May 6th – June 7th: Follow-up interviews with the team