Making Things · Mar 16th 2019
Headquarters: Melbourne, Australia URL: http://makingthingsapp.com
We are looking for a passionate Customer Success Manager to drive and manage all facets of customer service and customer success.
This role sits at the core of our Maker community and is all about understanding how we can improve their experience and provide the support they’re looking for.
We’re looking for a someone who loves technology and jumping in to help solve customers problems and will constantly seeking to exceed their expectations.
The ideal candidate will have a passion for all things startups, online service and technology. You will be well-versed in the concepts surrounding customer support and success in direct to consumer start-ups and enjoy creating processes from scratch. You will be a leader who likes to get hands-on in ensuring customers are happy and work with a remote creative team across product, content and community.
· Studying or studied Marketing/Arts/Business/Computer Science or similar · In love with technology, the internet, and startups · Have a great knowledge of knitting and crochet, or a passion to learn quickly · Passion for excellent user experiences and constantly learning through feedback · Have worked in a customer service oriented environment before (retail or hospitality counts!) · A friendly self-starter, who can take a project and run with it · Based in, or close to the PST time zone
Bonus Points For:
· Familiarity with Intercom, Klavyio, Hubspot or other customer support, email management, and CRM tools · Experience with customer journey interviews · Any web dev. skills or digital marketing experience