Implementation Project Manager

CareMessage · Jan 29th 2019

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CareMessage is a non-profit dedicated to using mobile technology to improve healthcare outcomes for underserved patient populations. Since our patient engagement product launched in 2013, we have grown to work with over 200 healthcare organizations across the United States and have reached over 2 million lives.

Our web-based platform allows healthcare providers to reduce no-shows, increase attendance to preventive care screenings, and improve chronic disease management- all via simple “nudges” sent through text message. Besides improving the efficiency of the clinics that use our product, our impact has been shown through numerous clinical studies showing improvements in diabetes management and cancer screenings.

We have big goals in 2020: 1) Reach millions of patients on a monthly basis 2) Become profitable through a financially sustainable business model and 3) Build a diverse team that fully reflects the users it serves. We represent the next generation of healthcare technology organizations with an innovative product, business model, and remote-first organizational structure. Our long term goal is to impact healthcare outcomes globally.

To fund our growth we have raised over $21 million in funding from organizations like Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, YCombinator, Schmidt Futures, Twilio.org, CVS Health Foundation, among others. In 2019 we became a remote-first company with ~50 people based across the United States and around the world.

Learn more:

Who we are looking for…

At CareMessage, we love our customers and are committed to their success. We want team members with a track record of success who are passionate, positive and care as much about the team as their own performance. This role requires someone with 5+ years project management experience who has worked on complex projects within the healthcare landscape. As an Implementation Project Manager, you’ll be responsible for working with CareMessage’s newest customers and helping them successfully implement our product features so that they achieve their clinical goals. You’ll play a major role in crafting optimal workflows, training programs, and general best practices for implementations. As a member of the Customer Success team, you’ll partner with people from other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success.

Within 1 month, you’ll…

  • Learn the product inside and out.
  • Speak with customers to understand their needs and their clinical goals.
  • Manage the implementations for a set of customers, using established templates and best practices.

Within 3 months, you’ll…

  • Partner with colleagues from across the company to optimize the touch points along the customer journey, using your project management expertise.
  • Develop new processes and enhance existing best practices for implementations.
  • Contribute documentation for our internal knowledge base.

Within 6 months, you’ll…

  • Grow your technical hat and become a subject matter expert in one or more technical integration areas.
  • Lead a cross-functional group in achieving implementation-related companywide OKRs.
  • Work with our product and engineering teams to prioritize customers’ feature requests.

REQUIREMENTS

  • Bachelor’s degree from an accredited college or university
  • 5+ years project management experience
  • 3+ years healthcare industry experience
  • Prior experience with healthcare integrations, including HL7 messaging standards
  • Prior experience with sFTP protocols and standard
  • Excellent communication skills – written, verbal, interpersonal – and strong ability to communicate with key stakeholders across multiple levels of an organization who have varying degrees of technical aptitude
  • Outstanding interpersonal, critical thinking, and analytical skills along with a proactive, problem-solving attitude.
  • Passion for using technology to transform healthcare access and delivery in underserved communities.
  • Commitment to collaboration and teamwork
  • Resourcefulness, flexibility, and excellent follow-through

Benefits:

  • Competitive salary
  • Affordable health, dental and vision insurance for employees and their families
  • Option to contribute to a Flexible Spending Account
  • 401k
  • Paid life, short term and long term disability insurance
  • 13 wellness days to be used for anything that comes up in life or self-care
  • 15 days of PTO per year and 1-month paid sabbatical on the 4th year
  • 13 paid company holidays, including a winter break
  • Sponsored annual membership to One Medical
  • Employee Assistance Program
  • Professional Development Budget

We are committed to equal opportunity and actively encourage candidates from diverse backgrounds to apply regardless of race, color, religion, sex, gender identity, national origin, military or veteran status, marital status, sexual orientation, etc.

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