Hotjar · Jan 11th 2019
Note: Although this is a remote position, we are currently only considering candidates in timezones within the Americas and willing to work EST hours.
Hotjar’s team is on the hunt for a support hero to join us in providing world-class technical help and assistance to the growing user base of our SaaS product. We take support seriously here, and our Hero team is dedicated to going above and beyond for our users day in and day out. Support is not just something we do, it’s who we are!
As a Hotjar Hero, you will take care of hundreds of Hotjar users every week to ensure they get the reactive support they need to be successful using our product. You’ll also be dedicated to delivering top notch self-service, as we invest a lot in documentation, content and defining changes to continuously improve the overall customer experience. Due to the technical nature of our product, you should have a good understanding of how websites work. This includes being able to troubleshoot minor HTML and CSS issues in web browser-based developer tools.
As a Hotjar Hero, you will also:
The budgeted compensation range for this role is $45,000 to $62,000 annually. Ranges are based on market research and are equitable to other roles within Hotjar. The actual compensation offered to a successful candidate will be based on relative experience and skills. At this time we are only able to provide official employment status to those located in Malta. All other candidates will join our team as full-time consultants and will be responsible for paying any taxes or applicable fees where they reside.