Wildalaskancompany · Dec 3rd 2018
You are the face of Wild Alaskan when it comes to interacting with our members and potential members. The rest of the company relies on you to evangelize Wild Alaskan’s mission of sustainability, traceability and familiarity to all those who interact with our team and experiences — both in the kitchen and digitally. When something goes wrong with a delivery, you’re the first responder. If someone just wants to chat about seafood and sustainability, you’re there to hear them out. If a visitor isn’t so sure about what we do or why we’re worth it, you help them understand who we are and why we’re different. As a critical member of the Member Experience Team, you’ll have exposure to other areas of the business, such as operations, product, growth and communications.CORE RESPONSIBILITIES
Bachelor’s Degree or 4 years of relevant experience
Excellent communication and relationship building skills
Passion for helping people
A successful track record working in a high volume environment
Able to solve problems by thinking analytically and creatively
Familiar with the latest ecommerce trends and customer support software
Regular and reliable attendance is an essential function of this position
A high attention to detail and appreciation for well-defined, organized business processes
We’re a small, expanding team that cares deeply about sustainability, good food and personal growth. As a fully remote business, we rely on the systems we build to deliver a high-quality, personal experience to our members throughout the U.S. You can catch us in Alaska, New York and everywhere in between — and sometimes beyond. We value independence, hard and thoughtful work, diversity in approach, backgrounds and ideas, as well as the willingness to learn. Since you’re still with us, here are some things we don’t like: excuses, micro-managers, complacency and unethical businesses. If you care about helping build a better food system and growing your career, we want to hear from you.
This position will be on a Sunday-Thursday or Tuesday-Saturday schedule.
Please apply by emailing firstname.lastname@example.org with your resume and a paragraph that describes what excites you about this position.