Buffer · Nov 1st 2018
Buffer is in the midst of becoming a multi-product company, and Buffer Reply is an integral piece of this. Product Managers at Buffer work fluidly with engineering and product designers, conducting research and digging into data. We’re looking for someone to pioneer Reply to becoming a key Buffer product offering: forming a vision, breaking it down into strategy and priorities, and working daily to push forward and get results with the team.
FULL-TIME · REMOTE
Buffer is an equal opportunity employer. We’re united by Buffer’s values, and we celebrate our unique differences. As a remote team, we’re lucky to be have the chance to add teammates from anywhere in the world!
We value creating a diverse and inclusive work environment and are actively working on building a culture where underrepresented groups can flourish. People from non-traditional backgrounds are especially invited to apply!
More about Buffer Reply
Buffer Reply is our social media engagement product. We make it simple for marketing and support teams to respond to social conversations — all in one team inbox. Buffer Reply has 192 customers and is currently generating $40,000 per month, around 2.4% of Buffer’s total revenue. It’s outpacing overall company growth, at around 8% per month right now, and is poised to become a major contributor to Buffer’s bottom line.
Reply’s existing PM recently became our Head of Design, which is great for Buffer overall, but leaves a gap. We need someone well-rounded and entrepreneurial to fill this role and keep the momentum going for this new Buffer product.
More about the role
We’re looking for an experienced Product Manager to take a key leadership role in a relatively early product within the Buffer multi-product bundle. Key to this role is being somewhat of a generalist with enough design, engineering or research experience to dig in and contribute in a hands-on way alongside setting vision, prioritization and project management. Being successful in this role will require a level of comfort and ability to make product decisions without full data. A key accountability of this role will be the growth of revenue and customer-base, and innovation of the Buffer Reply product.
In this role you will report to the Chief Customer Officer who oversees Product Operations. Day to day you’ll work with Engineers, an Engineering Manager, and a Product Designer. You’ll also work closely with the CEO, Head of Design, our Customer Research Lead, and our Data team.
What you’ll do
Helpful skills and experience
What We Value
Clear communication, transparency, open-mindedness, empathy and patience are just a few of Buffer’s cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. Here’s a guide on how we strive to communicate with customers.
Working at Buffer is collaborative and positive thanks to our core values. We try to be “No Ego Doers” who are aware of our assumptions, and joining us means you’ll work together with the team in order to test and confirm our ideas. In our career framework, we choose to focus on the journey, the growth and evolution that is a career.
Perks and Benefits
We hope that you’re excited by the possibilities that come with working at Buffer! In addition to our unique culture, we also offer these fun perks and benefits.
Where You’ll Work
Buffer is a fully distributed team, which means that we’re spread across the planet. We have Bufferoos in 15 countries, 11 timezones and 42 cities around the world to build a great culture and product. You’ll work where you’re happiest and most productive, in the place that helps you to become the person you wish to be.
Here’s our tentative transparent hiring timeline:
Oct 24 – Nov 19: Apply to join the team! Nov 19 – 26 : We’ll spend time reviewing applications Nov 26 – Dec 21: Follow-up interviews with the team