Customer Success Specialist

Smartjobboard · Oct 1st 2018

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Headquarters: remote URL:

About Smartjobboard

SmartJobBoard is a SaaS platform that allows anyone to start and grow a job board business. More than 450 job board owners around the world trust SmartJobBoard to power their websites.

Behind SmartJobBoard there is a remote team of like-minded professionals, whose goal is to build the best job board platform on the planet!

Our main values are: simplicity, great design, and innovation.

About the role

We’re looking for an experienced customer care professional who’s passionate about SaaS businesses, shares our values, open-minded, self-motivated and can learn fast.

The role is full-time.

The preferred working hours are 8am - 5pm EST, Mon - Fr, but we’re pretty flexible on the schedule.

Your location doesn’t matter much as long as you’re comfortable working effectively during EST working hours.

Competitive compensation based on experience .

What you’ll do
  • Answer customer requests through our help desk platform or phone
  • Assisting customers with configuring and running their job board websites
  • Assisting customers with design changes for their websites (CSS/HTML)
  • Creating articles in our knowledgebase
  • Contribute to the product development with the rest of the team
Our ideal candidate has:
  • At least 2+ years experience working in a similar role in a SaaS or hosting company
  • Great communication skills in English
  • Good knowledge of CSS/HTML
  • Good experience in DNS configuration
  • Basic experience in using Google Analytics
  • Knowledge of any popular website builders would be a plus (e.g. Wordpress, Shopify, Weebly).

To apply: Please don’t apply if you don’t have any CSS and DNS knowledge at all. These are essential skills for this role.

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