Technical Support Specialist - Tier 1

Intellum · Aug 9th 2018

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Headquarters: Atlanta, GA URL: www.intellum.com

We are seeking a Tier 1 Technical Support Specialist to join our growing team. The scope of this role is to help the users of our tools reach their highest potential by educating them about our products, industry standards, and best practices. To be successful you must be an excellent communicator, a creative and critical thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people!

While our headquarters is located in Atlanta, GA the right candidate for this role can be located anywhere in the US. This position is considered remote by nature of its requirements.

In this role the responsibilities include:

  • Answering support tickets in a timely manner
  • Coordinating issues with other shift(s), Tier 2 support, Account Managers, or Client Engineering as appropriate to ensure timely resolution
  • Building relationships with our clients and promoting Intellum’s culture through the ticketing process
  • Supporting the Client Success team as needed
REQUIREMENTS
  • 1+ years in a technical help desk role
  • SaaS software support experience preferred
  • Zendesk experience preferred
  • Experience with learning software a plus
  • Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate
  • Excellent organizational & time management skills
  • Active learner who will hold him/herself accountable for his/her own job performance
  • Naturally positive and open-minded; able to view the world from more than one perspective
  • Creative thinker
  • Flawless written and verbal communication skills in English
BENEFITS
  • Insurance
  • Medical - 100% of employee premiums covered
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  1. 401(k) with matching
  2. Education
  • $3,500 per year in educational funds (“Boost Budget”)

To apply: Please apply here:

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