Technical Support Manager- USA

ScheduleOnce · Aug 5th 2018

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Headquarters: California URL: www.scheduleonce.com

We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team. This is a remote, entry level position which can be performed anywhere in the US.

An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.

Responsibilities:

  • Answering phones and emails, providing support on a wide range of topics
  • Act as a trusted advisor to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features

Requirements:

  • 0-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills

Preferred:

  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
  • Technical writing and/or copywriting skills at an advanced level

Please note that the salary for this position starts at $25,000 to $30,000 a year

What we offer:

Dental insurance

Medical Insurance

401K Plan

Paid off days

Paid sick days

Opportunity to work from home

Company provides laptop, headset and a phone

Opportunity to attend our international bi-annual company retreats

To apply: Please apply here: https://hire.withgoogle.com/public/jobs/scheduleoncecom/view/P_AAAAABkAAAKBAXtNdOuDPU?trackingTag=weworkremotely

Apply on WeWorkRemotely