Vendor Program Manager

Twitch · Apr 30th 2018

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Twitch is building the future of interactive entertainment. Every part of the work we do is with the goal of making Twitch even more efficient, resilient, and responsive. The Global Infrastructure Business Operations Team focuses on providing timely business support to the GI team. We work closely with global vendors as well as internal Twitch teams. We are looking for someone to lead our quarterly business reviews and Salesforce initiatives. You will be planning and holding quarterly business reviews with infrastructure vendors which supports our rapidly expanding global network. You will also be managing our Salesforce system and the integration of Salesforce with the internal team. You will be joining a cross-functional team that frequently interfaces with legal, supply chain, and engineering operations.

Responsibilities

  • Design, develop, and lead quarterly business review program with infrastructure vendors
  • Own meetings with vendors on a quarterly basis and lead surveys to identify supplier performance and root causing issues to drive improved performance
  • Measure and improve supplier performance against negotiated service level agreements
  • Organize clear communication channels with vendors to promulgate information quickly and efficiently
  • Represent the Twitch Global Infrastructure team and advocate our goals when collaborating with vendors
  • Track current project status updates and escalate roadblock issues in a timely fashion
  • Develop, maintain and distribute ad-hoc reports and develop executive dashboard models as needed
  • Troubleshoot new and pre-existing Salesforce configurations to ensure timely and seamless improvements
  • Partner with internal business teams to define and execute on new business processes within Salesforce
  • Reconcile, validate, and maintain vendor data in Salesforce
  • Other duties as assigned

Requirements

  • Bachelor’s degree or 3+ years of related work experience
  • Account management experience preferred
  • 1+ year(s) of experience with Salesforce
  • Excellent analytical and problem solving skills with strong interpersonal, written and verbal communication skills
  • Ability to successfully manage multiple competing priorities simultaneously
  • Must have high attention to detail, be well organized and be a self-starter
  • Advanced Excel experience with the ability to navigate and manipulate large data sets
  • Comfortable operating in a fast-paced environment
  • Basic understanding of Internet Networks

Perks

  • Full benefits, including medical, dental, vision and life
  • 401(k) savings plan with a company match
  • Catered daily lunch and dinners (and hearty breakfasts three times a week)
  • Unlimited snacks and drinks
  • Monthly in-office massages
  • Corporate gym membership
  • Commuter benefits
  • Flexible time off policy
  • Weekly happy hours and opportunity to attend one gaming event or tournament
  • Top of the line technology to help you build your own workspace

Twitch is the world’s leading video platform and community for gamers, with more than 100 million visitors per month. We connect gamers from around the world by allowing them to broadcast, watch, and chat with each other. Twitch’s live and on-demand video platform forms the backbone of a distribution network for video game broadcasters including pro players, tournaments, leagues, developers and gaming media organizations. Twitch is leading a revolution in gaming culture, turning gameplay into an immersive video experience. Learn more at http://twitch.tv.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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