L2 Customer Support Architect ($60K/yr)

Crossover · Apr 10th 2018

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DESCRIPTION

We're running an Online Hiring Tournament on April 14th to hire L2 Customer Support Architects ($60K/yr).

**This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week. **This is a 100% remote, full-time role.

You can see more details about this role here: https://www.crossover.com/l2-customer-support-architect?utm_campaign=Apr14Tournament

This tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.

L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

Candidate Requirements:

  • 5 years, as a support agent in a high-volume contact center.

  • You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages

  • Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Register at the green button - you will receive the webinar link after completing registration.

Join our community of remote professionals!

Apply on StackOverflow Careers